Quikr — quikr assured send a mobile with faulty battery

KiDdie *

from Noida, Uttar Pradesh

Address:

110096

I had ordered a PIXEL XL (2016) order no #10644933 from quikr assured, These phones are claimed to be tested for quality on over 36 parameters, Still they sent me a phone with faulty battery, Battery has deteriorated to 60% of the original capacity, I received my order on 15th December 2019 and complained about the battery very same day ( Ticket No:[protected]) asking for a return, But quikr denied my return request. They are fraud and said battery is not covered in their return policy . They said we ensure phone is in working condition, But how can a Phone with a faulty battery be in working condition. They r liers and cheaters.
Thanks and regards
Lovey chauahn

+1 photos

Was this information helpful?

No (0)

Yes (0)

Quikr customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

Quikr Customer Care's response Hi Lovey, our support team will look into this issue soon and address it. Thank you.

Dec 29, 2019

Updated by KiDdie * I received a mail stating an internal team is looking into my issue on 22nd December and Nothing has been done since then. I fail to understand what do they really do to support any consumer complaint

Jan 14, 2020

Updated by KiDdie * On 20th December I had sent them The battery performance stats and I have been waiting ever since, Even after many prompts they don't seem to be taking consumer seriously at all