Quikr — Quikr delivered a damaged product & not honoring it's return back plolicy | |||||
Hi, I sa a Queen sized bed with mattress that was advertised on Quikr. On chatting with the seller & when asked if I can come see the product at her place, she responded saying quikr has already taken the product & kept it in their warehouse. She also informed me that the item has been neatly packaged & theres noway it can be damaged. She also said that since there is a return policy, if you don't like the product, it can be returned within 5 days as there was a return policy put up on quikr website. Based on the sellers assurance of the quality of the product & Quikr return policy with free delivery to your doorstep, I wen ahead & made the payement to quikr on Dec 9th 2015. The Ad id[protected]. http://bangalore.quikr.com/Queen-Sized-Wrought-Iron-Cot-with-Mattress-W0QQAdIdZ[protected] After the payment, I had to fight for nearly 10 days to get them to delver the product. I hadn't seen the product till it reached home. On arriving, it was found that the matress has been badly damaged, when we complained to the delivery team to take it back, they promised us that they will take it back once we lodge a complaint as there was a return back policy. We also spoke to their manager, who had assured us on this. however, on the next day when we spoke to the call centre, they asked us to send a mail to [protected]@quikr.com . From that day, they have changed the website & return back policy has been removed. Now, for the last month I have been tirelessly calling them asking them to take back the damaged goods & honour their policy. Their call centre team has been very rude & spoke to us without any manners. Now, I'm stuck with a damaged product & Quikr & the seller washing their hands off. I bought this product based on the assurances given by Seller & Quikr. Now, both of them have cheated me. I never expected quikr to turn hostile. I need quikr to honor & save its name. -Murari Was this information helpful? | |||||
|
Quikr customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
Comments
Hi Quikr Team,
I have been sending mails to the mentioned email ID [protected]@quikr.com for almost 2 weeks now. Also, I have been calling the mentioned phone number[protected] &[protected] almost every alternate day. They just provide a lip service with a promise to call back in 24 hrs but that never happens. Why can't you people show some responsibility here to act upon a complaint. The whole Bangalore Customer support team are incapable of solving customer complaints. I have never experienced such a bad service in any other call centre. I can go on writing volumes about your attitude & inefficiency. But, I'll stop short. Let's see if you can keep your words in solving my complaint.
-Murari
I have been sending mails to the mentioned email ID [protected]@quikr.com for almost 2 weeks now. Also, I have been calling the mentioned phone number[protected] &[protected] almost every alternate day. They just provide a lip service with a promise to call back in 24 hrs but that never happens. Why can't you people show some responsibility here to act upon a complaint. The whole Bangalore Customer support team are incapable of solving customer complaints. I have never experienced such a bad service in any other call centre. I can go on writing volumes about your attitude & inefficiency. But, I'll stop short. Let's see if you can keep your words in solving my complaint.
-Murari
Hi Quikr Team,
I have been sending mails to the mentioned email ID [protected]@quikr.com for almost 2 weeks now. Also, I have been calling the mentioned phone number[protected] &[protected] almost every alternate day. They just provide a lip service with a promise to call back in 24 hrs but that never happens. Why can't you people show some responsibility here to act upon a complaint. The whole Bangalore Customer support team are incapable of solving customer complaints. I have never experienced such a bad service in any other call centre. I can go on writing volumes about your attitude & inefficiency. But, I'll stop short.I'm surprised to see a response from you. Let's see if you can keep your words in solving my complaint.
-Murari
I have been sending mails to the mentioned email ID [protected]@quikr.com for almost 2 weeks now. Also, I have been calling the mentioned phone number[protected] &[protected] almost every alternate day. They just provide a lip service with a promise to call back in 24 hrs but that never happens. Why can't you people show some responsibility here to act upon a complaint. The whole Bangalore Customer support team are incapable of solving customer complaints. I have never experienced such a bad service in any other call centre. I can go on writing volumes about your attitude & inefficiency. But, I'll stop short.I'm surprised to see a response from you. Let's see if you can keep your words in solving my complaint.
-Murari
Hi Quikr,
I have been calling those numbers & writing to them for the last few days but as usual no response from them or they put me on hold & call gets disconnected. I really wonder why you are trying to avoid me? will you take any steps to resolve my complaint or just putting it off?
-Murari
I have been calling those numbers & writing to them for the last few days but as usual no response from them or they put me on hold & call gets disconnected. I really wonder why you are trying to avoid me? will you take any steps to resolve my complaint or just putting it off?
-Murari
I purchased two tabs and made payment online.
My payment ids are[protected] dated 07/12/2017
[protected] dated 05/12/2017
When chatting, both parties were very positively responding about the condition of tabs but when i received them, One tab is frozen and another discharges within 15 minutes time, surprisingly there was no signature of any of the seller in the quikr doorstep declaration form.
When i contacted quikr about the issues they just provided the phone numbers of the parties and said they can't help any further. As i was suspecting, they were not responding to my calls
Quikr is full of rogues who sell stolen / not working/ damaged items to people like us who does not have enough money to go for a new one and quikr knows it and gave those rascals an opportunity to block us on their chat when we try to contact them.
i observed that these people are always online and have a bunch of different products to sell, are deceivers / rogues with fake ids and phone numbers( we can see that in their truecaller id and whattsapp)
Quikr never bothered to check anybody's identity because it only wants to make money out of middle class people like us.
I will never ever buy anything from quikr nor i will let anybody i know to do that
Y LAKSHMI PRASANNA
My payment ids are[protected] dated 07/12/2017
[protected] dated 05/12/2017
When chatting, both parties were very positively responding about the condition of tabs but when i received them, One tab is frozen and another discharges within 15 minutes time, surprisingly there was no signature of any of the seller in the quikr doorstep declaration form.
When i contacted quikr about the issues they just provided the phone numbers of the parties and said they can't help any further. As i was suspecting, they were not responding to my calls
Quikr is full of rogues who sell stolen / not working/ damaged items to people like us who does not have enough money to go for a new one and quikr knows it and gave those rascals an opportunity to block us on their chat when we try to contact them.
i observed that these people are always online and have a bunch of different products to sell, are deceivers / rogues with fake ids and phone numbers( we can see that in their truecaller id and whattsapp)
Quikr never bothered to check anybody's identity because it only wants to make money out of middle class people like us.
I will never ever buy anything from quikr nor i will let anybody i know to do that
Y LAKSHMI PRASANNA
I bought TV Ad Id[protected] via quikr yesterday and after switching on TV it started showing maximum green color and screen is little bit vibrating as well. Display is faulty .I called quikr support and they transfered call to doorstep and they were saying they will not take it back .Quikr has a 5 day return policy as of i know. This is worst part of quikr that customer has to make N number of calls to facilitate action.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
82%
Complaints
5424
Pending
522
Resolved
4270
View all 5424 Quikr reviews & complaints
+91 80 6736 4545 [Care]
+91 22 6729 0000 [Head Office]
+91 22 6779 7979 [Support]
1st Floor, Raghuvanshi Mansion, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Quikr contact information
Thanks for your valuable feedback. We will investigate this right away. Can you just give us a misscall at[protected] or write to us at [protected]@quikr.com and we will quickly sort this out for you. We apologize for the inconvenience.
-Quikr Team