[Resolved]  Quikr — refund my money please-transaction id:[protected]

Address:	Bangalore, Karnataka
Website:	Quikr.com

I had placed a prepaid order with quikr for a study table.
Reference-transaction id:[protected].
I was promised delivery on oct 3, 2017 by a message and also by the customer care executive. The delivery person also had confirmed the same.
After waiting till 8 pm on oct 3, i called up quikr and i am told it is rescheduled. I was not informed of the same by quikr, the seller or by the delivery person. I also called the delivery person and he says it will take 5 more days. Then i call the seller who does not answer by call nor is my call returned.
So again i call quikr customer care on the same day (Oct 3) at around 8.30 pm and request them to cancel my order and refund my money. I was promised that it will be done.
On the 4th of oct, after getting no calls/messages/updates from quikr, i called them up at around 10 am and i was again told that my order will be cancelled and my money refunded and that i will get a status update by afternoon or evening. I waited till about 7.30 pm and i call the customer care again and now i am again told that my order will be cancelled and money refunded on priority within 24 hours. I was also told about the 200 rs cancellation charges which was not told to me by any previous officers.
Anyway i don't mind paying that rs. 200 even though it was quikr's/seller's mistake in delaying the delivery.
I have completely lost trust in quikr and the way things are managed. The status of the order in my quikr account is not updated, also no messages/information/call about cancellation/refund. I call up customer care again and again and they simple again promise that it will be solved in next few hours but nothing happens.
So it is my humble request to please take your rs 200 cancellation fee and then refund my money back to my bank account.
Again, for absolutely no fault of mine, i have already wasted my time and energy behind this.
It is very surprising that a company like quikr manages a customer in such a careless and haphazard way. I have lost my trust on quikr.
It is even more surprising that i have cancelled an order that was not even initiated, so what is the difficulty and why is the delay in processing my refund in this age of technology and automation.
So please, take your charges and then refund my money to my bank account.

Thanks