[Resolved] Quikr — Refund not initiated

Harpreet-Singh

Address:	560045
Website:	Quikr.com

I made a payment of rs 5500/- for used mattress on 14th july, 2016.

Transaction id: [protected]
Ad id:[protected]

Whenever me or buyer used to call to quikr helpline[protected] they used to say we don't have the details yet and the scheduling team will callback in an hour. this happened for few days and then i finally requested to refund the made payment on 18th july and they said i will receive confirmation message for the same. no sms or email received as expected for refund so i called them back on 20th july and they said to wait till 21st july even somebody named afsar (floor supervisor) came on call to assure me that i will receive a confirmation by 12pm on 21st july. still nothing has been received. i have sent them emails too before calling for refund but no response, please check attached pictures.

It seems that they are taking it casually and not willing to return the money or deliver the product. i just want the complete money paid to be refunded.

+2 photos

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Jul 23, 2016

Complaint marked as Resolved

I didn't received any communication from Quikr. As soon as i poated this complaint yesterday i received a call and the person said Quikr has intimated him for initiation of the refund. Today in the evening i received Sms from confirming credit of the complete amount. Thanks Consumer complaints and Quikr for sorting this out.

Quikr customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2016

Quikr Customer Care's response Dear Harpreet, We regret the inconvenience caused to you. We've shared your details with our support team and they are looking into your issue. - Team Quikr