[Resolved]  Quikr — refurbished mobile iphone 5s

Address:	201005
Website:	www.quikr.com

I ordered an iphone 5s online. It has some software issues due to which i complained regarding its replacement they have not even informed about the replacement procedure or anything.
They arent even replying to any of the emails when i contacted their customer care they told me there executive will contact me even they havent contacted me yet they promise a replacement within 7 days. What is that promise for i needed that product urgently and what they are doing is delaying their service.
I need a urgent action.