[Resolved] Quikr — seller sent me broken moto x play 16 gb phone

ekabana

from Chennai, Tamil Nadu

Address:

700097

Dear sir,
I purchased a moto x play 16 gb (Add id :[protected] from quikr. I received this mobile and after opening the box i just shocked. Seller sent me a broken and dead mobile. Probably he collect this mobile from road side vat and sell through quikr. I don't know there is any purchase protection in quikr. I purchased 12 mobiles from quikr, but no seller sent me this type of mobile. When it picked up your pick up person do not contact with me. I try to contact seller several times, but seller won't response my phone. I sent him 30 sms, but seller still sleep. I email him, but no answer receive till date. I whatsapp with picture sent his mobile no. [protected]. But no answer. He is a complete dishonest imposter. I attach picture of this phone. Pls. Take necessary action and give me justice.
Thanks
Shyamal

+2 photos

Was this information helpful?

No (0)

Yes (0)

May 11, 2018

Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2018

Quikr Customer Care's response Hi, This certainly shouldn't have happened. We have raised your concern and our support team shall address it at the earliest. Thank you

Apr 06, 2018

Updated by ekabana Update from Qukr :
Ticket No:[protected]

Dear Mr. Bhattacharya,

Thank you for writing to Quikr Doorstep!

We understand your plight but we are sorry to inform you that for Intercity orders, we do not have a return policy, as Quikr is an intermediate for shipping the products from the seller's place to the buyer.

If any incomplete/non-functional or damages are found on the product, the buyers are suggested to coordinate with the seller as the used product originally belonged to the seller.

To avoid similar inconvenience we suggest that you to validate the product condition using necessary means before making the payment.

Note: The buyer doesn't have open box delivery i.e buyers cannot open the packaging at the time of delivery. Once the package is opened, the product can not be returned back. As this would be considered as product accepted.

Your support and patience are highly appreciated.

Regards,
Parthiban M
[protected]@quikr.com
- Hassle free tracking through Quikr doorstep
Buyer: https://www.quikr.com/Escrow/MyOrders.
Seller: https:/www.quikr.com/ Escrow/MyOffers/ getSellersOfferForm

Don't Trust (Intercity trunsactions about mobile phone) Quikr, Quikr Doorstep and seller's description about the mobile phone.
Quikr received your money, sent his person to collect phone from the seller and sent to you. But when you see the phone is broken, Water damage and dirty (take from road side vat), and seller won't answer you call, message and whatsapp information and you lodge a complaint door step, door step sent you the above information. They do nothing for you. What a selling plantform? So brother don't buy intercity phone and anythings from quikr.

Apr 27, 2018

Updated by ekabana Thanks Consumer Complaints and Quikr for solve my issue. I received full refund from quikr.

I attach mail which I received from Quikr

Sumaiya Firdose <sumaiya.[protected]@quikr.co.in>
To:[protected]@yahoo.com
24 Apr at 12:55 PM

Dear Mr. Shyamal,

Greetings from Quikr Doorstep.

As discussed, Kindly help us with your bank account details and we shall have your refund processed.

Details required are as below,

Account Holder Name -

Account Number -

IFSC Code -

Assuring you with best services at all times.

Thanks & Regards

Sumaiya Firdose

-Social Media

Sumaiya Firdose <sumaiya.[protected]@quikr.co.in>
To:Shyamal Bhattacharya
24 Apr at 1:25 PM

Thanks for the details.

We shall have your payment processed today and shall confirm on this post payment initiation.

Thanks & Regards

Sumaiya Firdose

-Social Media

Again many many thanks to Consumer Complaints.in and Quikr doorstep to solve my issue.

Shyamal Bhattacharya