Quikr — Service and customer support

Address:	Bangalore, Karnataka
Website:	quikr.com

The Ad ID:[protected] I have received multiple offers on this ad and one of the buyers have paid for this item( a double cot bed) on the early hours of april 1st. The item shows "Sold" status on quikr, where as I have not received a callback for pickup which they have promised within 24 hours. What a horrible service. I am fed up calling the customer care on various numbers:

[protected]
[protected]
[protected]

They either get disconnected without even starting ivrs or keep you waiting on ivrs for a few minutes and the call gets disconnected and was unable to speak to the customer care and you will be charged for the waiting on ivrs.!!!

I have tried the contact numbers on contact page mentioned on website. http://hyderabad.quikr.com/html/contact.php

Hyderabad office number - they told that it is only a marketing and sales unit and they cant help in anyway and suggested I call on bangalore number.
Bangalore office number - Telephone: +[protected] This is the number listed for bangalore office- it goes to mumbai and they say we are not from bangalore and finally connected me to some dept, which they said they would be able to answer my query.
These people (supposed to be quikr doorstep customer care probably) have asked me to mail to their doorstep mail id to know the correct status of the ad).On doing so I get a reply after a few hours saying that the ad has been CANCELLED since I was out of station, and that the refund has been initiated on 2nd april, where as I didnot even get a call back to that AD. The buyer too acknowledged that he didnt get the refund yet.(todays date 7th Apr).

I DONT UNDERSTAND why the status should be wrongly reflected, and the horrible customer care service adds to the confusion and misery..!!!

We( me the seller and buyer ) have agreed on putting up a new AD and then trying to close it . I have posted a new Ad ID:[protected], the seller has made offer, I accepted the offer . The seller tried paying twice and he says he is informed that the payment is not successful. Alas this Escrow payment module has to gulp in two payments and finally say PAYMENT NOT SUCCESSFUL !!!