[Resolved] Quikr — Sofa : returned in in repairable condition, broken and chipped all over

surabhi_mathur

from Shrigonda, Maharashtra

Address:	Mumbai City, Maharashtra, 400060
Website:	www.quikr.com

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We sold our sofa set in perfect condition on quikr. We had informed buyer that we areoving to a new place on the weekend, upon their request we delayed the delivery by a few more days till sat. On reaching buyers place, they realised that their lift is incapable of carrying large furniture.
- quikr doorstep guys refused to carry sofa by stairs as they do not carry above 4 floors. Buyer simply refused to take delivery though the sale was confirmed as they did not want to pay extra labour charges for external labor. Why should this be sellers problem we sent a perfectly fine product as buyer had seen and confirmed on website. What is the promise of sale mean on quikr website then? This was not a small thing, these were 2 big furniture involved and sale cannot be taken so lightly.
- the sofa was returned to us till next 2 days and your doorstep customer care simply did not provide any info they kept saying it will come today and then truck has broken down etc, with no apologies or care in their voice. It was a mental torture trying to find where and in what condition are sofa is being kept in. And this was in midst of we ourselves shifting home
- when our sofa was returned, it's was broken and chipped all over, sofa legs have come out. We have kept on hold our purchase of new sofa as in one house now we cannot keep 2 sofa sets! And in our original sofa, our family cannot use it and it's all broken! The chipped parts cannot be repaired, quickr simply put a small u blue wrap while sending the sofa - this is not how furniture in transferred!!! If quikr does not know how to handle furniture, why does it carelessly pick up customers heavy expensive furniture! We have gone through enough mental torture through the buyers ignorant and carelessness and additional irresponsibility of quikr doorstep,
We want a full refund of our sofa set which we cannot use anymore!!!

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Jul 15, 2017

Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2017

Quikr Customer Care's response Hi Surabhi, We regret the dismay caused to you. We have escalated your issue and our support team shall reach out to you ASAP. Thank you

Jun 16, 2017

Updated by surabhi_mathur Hi Quickr customer care, I have only received a call yesterday to confirm the complain and customer care said they will get back, but no updates after that. Request a swift action please as without Sofa, we are facing a lot of inconvenience.

Jun 17, 2017

Updated by surabhi_mathur No resoltuion from quikr yet, only a call saying they are checking with logistics team. Same response since last 2 days.

Jun 25, 2017

Updated by surabhi_mathur We have left to deal with the warehouse people directly! Uikr does not have the least care to send a proper carpenter or pay us for all the damage, and I'm sure the irresponsible buyer are also having a relaxed Sunday while we still have our expensive broken sofa set sitting in our house !! Quikr - why should I talk and concur ex and coordinate some warehouse people ?we are going to get the Sofa repaired ourselves through a proper carpenter.
Please close the furniture section on your website.

Jul 17, 2017

Updated by surabhi_mathur Quikr still it ready to pay minimum amount for damage repair, additionally mentally torturing by repeatedly calling and give offers for small amount.!!!