Quikr — Token money payment made but no delivery from their side

I have purchased one air hockey table from quiker which token amount is ₹ 1000/- on 23 Jun 2020 but still not schedule from there side seller has urgently sell he daily contact me when quiker pick up order because he has move out from town I have write so many mails but no proper reply from there side my money also block if I cancel order they charge me cancellation charges but I don't won't to cancel this order I m block from both side please do need full my order I'd is[protected] my email id [protected]@yahoo.com