[Resolved] Quikr — Too much delay in delivery/ fake promises of delivery

binishraj

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560066

I am Really frustrated with the Quikr service . I have not seen such pathetic service before . Very poor delivery and customer service.

My Ad I'd is[protected] for which I have made payment on 04.03.2016. After which I got a call from Quikr and my delivery was scheduled for Sunday and same time the seller was informed that product will be picked on Saturday. But no calls nothing till Sunday night .So Sunday night I called and the delivery was rescheduled for Monday (between 6 PM to 10 PM) but same thing happened on Monday as well. After that I called so many times to quikr doorstep and Quikr Delivery support centre but every-time I got the same excuse that Bangalore operations is having some issue and my order will be delivered within 24 hours but till today night (10.03.2016) I didn't received the product . This is really cheating customers. It's 7 days over. If Bangalore operations is having such issues why don't they shout down it.

Today morning when I called they said because of the operational issue they have cancelled the order without informing me.

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Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2016

Quikr Customer Care's response Dear Binishraj, We are sorry to hear about your experience. We do apologize for the trouble you’ve faced. Meanwhile, we’ll look into this right away and take the necessary corrective steps. You can give us a missed call at[protected] or you can even write to us at [protected]@quikr.com with a detailed account of your issue along with your contact details. Rest assured, it is our utmost priority to give you a smooth and valuable experience at Quikr. We appreciate the time you have taken to share your feedback and we will incorporate it to ensure this doesn’t happen again. We care, Team Quikr