Quikr — Unbearable delay in delivery any product that i buy | |||||
This has became so unbearable for me to wait for the products that i have ordered for myself. First, it is a really long wait to get in touch with quikr customer care services. Once you get connected with them, they are absolutely unaware of the inventory they have or the current status of the purchase that you have made. I have 5 purchases in the last 1 month from Quikr and none of them were delivered to me on time. To top it all, a fridge that i ordered, was not delivered at all (AD ID :[protected]. They will fix a time for delivery as per customer's convenience but they will never ever come at that time. Not even on that day, they will call on some random day from below your house saying that they are waiting down your house with the product you ordered. This has been the worst experience of product delivery & customer relationship with Quikr. Will recommend everyone to stay away from their delivery service. Was this information helpful? | |||||
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Quikr customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Same case with me . Customer care executive have no idea what they are speaking.
Reply
Adding fresh update on this complaint !
After writing the complaint on this forum, i got a call from Quikr doorstep customer care. The Quikr doorstep representative told me that they will schedule a delivery of the fridge on 14th. I agreed to him as i am the one who is in need of the fridge and has been waiting for it for like ages. I got a confirmation email & message also from Quikr mentioning the delivery date & time. I must admit that i was a bit relieved after that call.
What surprised me was an email from Quikr doorstep which came after the Quikr call. The email was from someone named Arif (customer care) who is just informing me that they are cancelling the delivery of the product as i have requested so. Not a single word of apology from that guy about the immense delay in delivering the product from their end.
This incident just reinforces the fact that somehow there is a big disconnect within their Quikr doorstep team. They do not know what has been done, what needs to be done. I anyways have no hope about having a apology from their end.
After writing the complaint on this forum, i got a call from Quikr doorstep customer care. The Quikr doorstep representative told me that they will schedule a delivery of the fridge on 14th. I agreed to him as i am the one who is in need of the fridge and has been waiting for it for like ages. I got a confirmation email & message also from Quikr mentioning the delivery date & time. I must admit that i was a bit relieved after that call.
What surprised me was an email from Quikr doorstep which came after the Quikr call. The email was from someone named Arif (customer care) who is just informing me that they are cancelling the delivery of the product as i have requested so. Not a single word of apology from that guy about the immense delay in delivering the product from their end.
This incident just reinforces the fact that somehow there is a big disconnect within their Quikr doorstep team. They do not know what has been done, what needs to be done. I anyways have no hope about having a apology from their end.
bad job
Cash back
Hy am Mukesh Sachdeva ad no[protected]. I have pay full of payment 7may, 12901 Rs but mobile not received .so plz cancel my order and cash back .Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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