[Resolved]  Quikr — used furniture selling - tv unit and#[protected]

Address:

122002

I had placed an ad on quikr to sell my exisitng used furniture. After speaking to some of the people who had accepted the offer for my used tv unit, on buyer found it interesting and have placed an order with quickr. The problems start from here:
1. Quickr does not inform anywhere that i will have to disassemble the unit at my cost. There is no item inspection done by quickr to understand the condition of the unit
2. They have informed the buyer without taking my consent that i would not want to get it disassembled.
3. After that, i have spoken to the buyer and explained to them the situation, post which, i agreed to get the item disassembled. Pick up is scheduled with quickr on saturday (16th march)
4. No information is shared by quickr on the time of pickup. Pickup vendor calls me and asks me to be available immediately.
5. I try and be there at the earliest possible time, only to come to know that the vendor has decided to not pickup the item as it is "damaged" and he has rescheduled my pickup
6. Now, quickr does not call to reschedule and i have a dismantled unit on the floor of my living room with a huge risk to the kids
7. Buyer feels that the item is not upto the required expectation and hence cancels the order
8. Quickr's customer service team is "very rude", "not empathetic" to the situation that they have put me in
9. The entire blame is given to the buyer and i quote the statement made by the rescheduling guy who called "there is not even 1% fault of quickr. It is the buyer's fault"

Now, i would want to understand:
1. How can quickr ask the seller to disassemble the furniture and cancel it at the last moment?
2. Why are the terms not clearly mentioned on quickr's website?
3. Why is the seller being penalized in this entire scenario?
- dismantling the unit even before they pickup the unit
- no payment till the buyer confirms it
- if the pickup vendor or buyer decides to not go ahead with it, it is the seller who has to manage everything.