[Resolved]  Quikr — Wrong product delivered

Address:	560051
Website:	www.quikr.com

Hello, i have purchased a refurbished mobile from www.quikr.com. The mobile is htc one m8 32gb excellent condition(pic1 invoice) order id 10230709 and suborder id:364300 but i have received a 16gb version of the fair condition model(pic2). The reason for mentioning excellent and fair condition is included in the third pic(pic3).
According to quikr excellent phone condition should have micro dents, micro scratches and micro paint peel but the phone i have received has a big visible Scratch on the back(pic4).
I feel like i have been cheated and mislead into buying a 16gb priced mobile at the cost of 32gb priced mobile. The price difference between the two is approx 1900INR. I contacted quikr on the day of receiving the mobile March 30 2017. They said they would contact me within 24 working hours but nobody has contacted me. After 24 working hours i called them and the said they are still processing my replacement request and i asked them to escalate to their supervisor Mr.Dadajhan. Mr.Dadajhan has patiently listened to my problem and said he would initiate a replacement but as i had seen many bad reviews on replacement policy i rejected that and asked them to compensate the remaining amount of 1900INR which i felt i was forced to pay through their wrong listing which lead me to buy this mobile. Because of their bad replacement polices i requested them to reimburse only the exact amount 1900INR i paid more. But they flatly denied saying "Its not possible". I also told them the reason why im not happy to send the item back because of the bad reviews where people have not received the refund or replacement even after 2-3 months.
Lastly today at April 4 5:34 pm the quikr team contacted and said they couldn't help me in this matter. I feel cheated because of the callous way quikr is responding, I'm emotionally physically drained with the amount of time i invested on this. I want people to see this and be aware of how quikr can mislead them too. i just want quikr to notice this and hope it would provide me a solution. And also take up their Quality check seriously and wouldn't be careless to list misleading information causing significant financial loss and emotional disturbance.
I'm attaching all the evidence in the form of zip file. Please go through them. Thank You