Race Car Helpline — DENIAL OF SERVICE BY RACE CAR HELPLINE

Address:

New Delhi, Delhi

Shocking, horrifying and unreasonable response of RACE CAR HELPLINE on 10.04.2015 I m a senior citizen customer of RACE car help line and my membership no is PC4189. On 10.04.2015, I was driving my I10 car with my three family members, (including two female members). At around 17.15 hours, in DWARKA, my car developed a problem and it was not able to move further. Then I rang up Race helpline 48885888 and requested to depute their team for help. On being asked some more information about the car failure I explained that the car was in Neutral and unable to shift gears. It appeared the CLUTCH CABLE might have SNAPPED. I was shocked to hear the response of Race helpline that Clutch Cable replacement can’t be done by RACE team at site and I should make my own arrangement to rectify the problem. Even on my telling that similar failure was attended by Race team at site around 5 months back, their response continued to remain negative. Thus, I felt CHEATED and it AMOUNTED TO DENIAL OF SERVICE by the RACE CAR HELPLINE. Besides, I was subjected to highly emotionally negative situation. This is as bad as asking for an ambulance and getting response that ambulance cannot be provided for the reason that the person receiving complaint was not in a mood to provide service.