Race Car Helpline — No service and misbehave

Address:

New Delhi, Delhi

My customer card no. of RACE car helpline is CC 014588.I had called the RACE car helpline on 11.8.14 at 7PM having complaint number 9212 to repair my cars tyre puncture. I was assured that mechanic will reach within 30-40 mins. But the mechanic never came and no one picked up my phone for next 1 hours. So I had to eventually take a taxi to go to the party and return back home. My car had to stand on road for full night which was very dangerous and risky. Then next day on 12.8.14 I again called the helpline number at 8AM morning. I was told that mechanic could not go last night and would be coming in 30-40 mins.But again the mechanic never showed up. Again I called from 9AM-11AM for 4-5 times. I never got a satisfactory reply and on top of that the customer care person misbehaved telling that mechanic will take time to come and "jo karna hai kar lo" and disconnected the call. All this caused huge mental harassment and inconvenience.