Race Car Helpline — No service provided

Address:

New Delhi, Delhi

I Have policies of my Three vehicles from Race. When I needed service for my Bullet I was denied saying that you have not mechanic for Bullet. Now again I complaint on 15 Feb 2015 at about 4.00 pm that my vehicle got punctured and its tyre is to replace with stepony. I was told that you do not have mechanic and it is not possible to send any one only tomorrow i.e. on 16 Feb 2015 morning someone will come. Again on 16 Feb 2015 at about 11.00 am I called customercare and again I was told that you do not have mechanic at present and someone will come after 1.5 to 2 hrs. When I wanted to talk to some Senior of the Co. some Mr. Rahul told that he Senior and no one else is available and he cannot give phone No. of any other Senior person.Again after waiting for whole day at about 4.00 pm when I contacted customercare Some Mr. Pradeep Jha said that you still do not have any mechanic and I have to wait for some more time. It is really a frustating that I after getting Race membership of my three vehicle I am stuck on the road and my vehicle is lying as it is for last 24 hours without my fault. I want immediate reply and reasons for the harassment by the Co. I have recording of all the conversation with you rep at customercare.