[Resolved] Racold — non-compliance of installation request
Bangalore, Karnataka, India
NaNaseerulla Khan on Jan 31, 2018
I purchased 300ltrs Racold solar Alpha 300LPD ETC D380 from Karnataka pipe corporation, Bangalore on 27th Jan 2018. and I have been requesting your customercare from 27th January2018 but my solar heater has not been serviced. To begin with, It seems even after taking the complaint the customer
care representative did not bother to register my request. Again when I rang up again my request was registered but i was told to contact the seller and to my
dismay i have received a message to-day stating that my request is cancelled. I
fail to understand the working of your customer care who have no regard for
your customer. If I do not get my solar water heater installed by tommorrow
I will returning back the material back to the seller.
Complaint marked as Resolved Mar 8, 2018
[Feb 01, 2018] Racold customer support has been notified about the posted complaint.
Verified SupportRacold Customer Care's response, Feb 01, 2018
Dear Mr. Khan,
We regret the inconvenience caused. Request you to share your registered contact number and request number as it will enable us to assist you further.
Verified SupportRacold Customer Care's response, Feb 05, 2018
Dear Mr. Khan,
We are still awaiting your details. Please share the same via DM so that our team can connect with you at the earliest.
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