[Resolved]  Racold — pathetic service by racold

Address:

Pune, Maharashtra

I purchased a racold water heater few days back. I called up their customer care on friday, 02nd february 2018 for installation of the same. They said i will be receiving a call within 48 hours from their technician. I waited for three days, but i did not receive any call from their side. I again called them up on monday, 05th february saying that none of their technicians have turned up till now. The customer care reassured me saying that i will receive a call shortly that day itself from their technician and my water heater would be installed.

I again called them the third time on 06th feb and complained about this, to which their customer care reacted in a very rude way saying that their technician will turn up soon and disconnected the call.

I would like to ask racold that is this the way customers are treated at your end by giving no value to their time and money. How many times should a customer call to get their water heater installed? Kindly teach your customer care executives to be more polite with their customers otherwise it will be of no use providing quality products.

I am regretting that i bought a water heater from racold. I now feel i should have bought the same from some other good company like havells who provides prompt services to their customers

Regards
Jisha