[Resolved]  Racold — racold solar heater not heating too much

Address:403512

Hi, this is regarding my racold solar heater problem which is under warranty. Last year i bought racold solar water heater after seeing the performance of the same at my neighbours house. So i decided to buy the racold water heater and i bought it four months back. Beginning i used to get too much hot water and it was so hot that i could see water vapours coming out from the water. Unfortunately from last one month i am not getting the same temperature anymore. Water doesn't heat up like before also temperature comes down in the morning without using the water. I complained to racold area manager and he sent the technician thrice but problem was not solved. So then he told his engineer to stay at my home till evening to check the temperature. The engineers closed the inlet and outlet of the solar tank till evening and still he doesn't get the desired temperature. So the area manager forwarded complaint further. After some days a team of technician from pune visited my house at 3 pm on bright sunny day and found that the temperature is 55degree celsius. And he started telling me that i won't get much hotter than this since the sun is not bight as like that in the month of may (May trying to fool me as who needs the temperature in month of may when the climate onky will be too hot and no need of any geyser to hest the water). But to my surprised when i checked the water of my neighbour it was too hot that vapours were coming. So then they told me to keep inlet and outlet closed for next 28 hours and i did it. Next day in the evening at 7 pm they found the temperature as 70 celsius and i got happy that problem might have solved. That night we didn't use the water. Next day morning too my surprise the temperature came down drastically of the water and it could be around 35 degree only. So i called the plumber to check if any water is reversing back to the tank and the temperature getting down. But when he checked the pipe line was okay and just to clear doubt he had put nrv (Non returning valve) still after that i found that temperature didn't rise up to more than 50 degree celsius. And also temperature getting down in the morning. I am sure that some problem is there in the unit and i request you to change the unit since your engineers too can't solve the problem. I am already too much suffered from last one month becuase of your faulty solar water heater and i can't bear more. So its my kind request to you to please provide me the new device. I hope you will care for your customer and will do the needful. Looking for your reply. My contact number is [protected]. You can check the complaint i registered from the same mobile number.
Thank you.
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Mar 15, 2019
Complaint marked as Resolved 
Racold customer support has been notified about the posted complaint.
Verified Support
Feb 01, 2019
Racold Customer Care's response
Dear Anupdada,

Sorry for the inconvenience you've faced. I have noted down your details and have escalated your issue to the concerned team. They shall get back to you as soon as possible. Appreciate your patience in the meantime.

Regards,
Kapil
Verified Support
Feb 05, 2019
Racold Customer Care's response
Dear Anupdada,

I have received a feedback from my team that your issue has been resolved. I hope you’re satisfied with the resolution. You may write back to us for any further assistance. Please do share your valuable feedback with us as it will help us to serve you better.

Regards,
Kapil
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