[Resolved] Racold — racold solar water heater

[Resolved] Racold — racold solar water heater - worst customer service

K Kumara Pushpagiri from Arani, Tamil Nadu

Worst Customer Service. I raised a complaint with RACOLD customer service on September 7th 2018. The Water Heater tank was leaking. It will take only few mins for the service person to check & repair it. But there was no response from Customer service about the service. It is 24th September. I am writing here, after so many followup with them & got frustrated to the core. Don't ever buy this product. Waste of Money & Time. +1 photos Was this information helpful? No (0) Yes (0)
Nov 3, 2018 Complaint marked as Resolved Racold customer support has been notified about the posted complaint. Verified Support Sep 26, 2018 Racold Customer Care's response Dear Kumara, I would like to assist you with your concern. Please message your product details, complaint number or registered contact number so that my team can get in touch with you. For service related information, call[protected] / [protected] or register your complaint online by visiting www.racold.com. You may send us a WhatsApp message on [protected] / [protected] or email us at customer.[protected]@racold.com Regards, Dipti
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Comments

rahul vaskar

from Pune, Maharashtra

Dear sir i have been using racold gas heater since last one year, but since not working it i have change battery but no hot water.check all conection .
plse do the needful

Racold Customer Care's response, Nov 28, 2018

Verified Support

Dear Rahul,

I would like to assist you with your concern. Please share your product details, complaint number or registered contact number so that my team can get in touch with you.

For service related information, call 1860 425 2288 / 8600256000 or register your complaint online by visiting www.racold.com. You may send us a WhatsApp message on 9422600140 / 9243700100 or email us at customer.care@racold.com

Regards,
Dipti

Racold Customer Care's response, Dec 3, 2018

Verified Support

Dear Rahul,

I am still awaiting your details. Request you to share the same so that we can assist you accordingly.

Regards,
Dipti

Racold Customer Care's response, Dec 11, 2018

Verified Support

Dear Rahul,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance.

Regards,
Dipti