[Resolved] Racold — Solar water heater tank replacement

Vinodh Kumar Rayapati

from Chennai, Tamil Nadu

Address:	600116
Website:	www.racold.com

I have registered a complaint[protected] with Racold Customer care on 11th Jan 2017 for Solar water heater tank replacement which is in warranty. The service representatives are giving excuses every time i call them up and are not replacing the tank. I have tried reaching the customer care number on this complaint multiple times but no action is taken till date and the tank is not yet replaced.

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May 28, 2017

Complaint marked as Resolved

Racold customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2017

Racold Customer Care's response Dear Vinodh,

Sorry for the inconvenience you have faced. We have noted down your details and have escalated your issue to our concerned team. They shall get back to you as soon as possible. Appreciate your patience in the meantime.

Warm Regards,
Team Racold

Verified Support

Apr 27, 2017

Racold Customer Care's response Dear Vinodh,

We understand that your concern has been addressed. Do let us know if you need any further assistance.

Warm Regards,
Team Racold