Radisson Blu New Delhi Dwarka Complaints & Reviews

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Player Name :-durgesh༒︎vaii ID :- [protected][protected]

Flush wasn’t working proper, shower was broken, bedding was bot properly organised i paid 7000 but nothin for 7000

Spoil the day
I came from 250 kms to delhi to celebrate my Son birthday

Firstly, Hotel refused to bring cake from outside and then after arguments they allowed and then again refused to provide cutlery.

Then my bro who reside in delhi itself not allowed to come to room for cake cutting.

Lifetime experience

Im not satisfied with the services as i am always do early check in but this time they charge me extra charges ms supria was attitude is not good i have 30 + visit in your hotets but as of now its m not satisfied you team and your services today is my last visit . 5 star facility is worth this time . Not acceptable i m waiting bcz i m not any options but i promise you i have good links for coorparate industry share your feedback and its differently inpected to you ...worst hotel evry on my life ..

Chasing staff from 6 hours, no one is helping

This is in reference to booking done at Hotel Radisson Blu, Dwarka, New Delhi for organizing a wedding event. An amount of Rs. 2, 05, 000 (RUPEES TWO LAC FIVE THOUSAND) was paid as an advance in the month of February for the wedding scheduled for 28 April, 2020. Due to pandemic (Covid-19), the event could not be held as nation wide lockdown was announced by Government of India. As per agreement with the hotel (Clause 13) if a force majeure (Act of God)/any Government restriction/state of emergency, situation of disaster etc. arises, either of the party may cancel the contract. Since, hotel could not perform its obligation on stipulated date and where time was essence of contract the hotel authorities were asked to refund above stated amount. Till date 4 reminders through mail, repeated telephonic reminders have been made but no response has been received from the Hotel authorities. Also, the wedding/marriage for which booking was made has already been performed and there is no possibility of adjustment of advance against any event in future.

Mr. Vijay, Executive, Banquet Sales, is the person who represented the hotel for booking of event.

A copy of contact and receipt is attached herewith.

I'm very sad to share this information. Situated in the dwarka area of ​​new delhi, the radisson hotel is by no means a five star. I would like to point out, by my experience, that i have seen many five star hotels till now, but none would be worse than this. I bought a room for one night at this hotel for rs. 6500. I entered the hotel room around 8 pm. The interior temperature was at 22© at that time but after some time the temperature was increased to 25©. I informed the concerned employee about this. After some time an employee came to my room and said we cannot lower the temperature. If you need it, we turn on a table fan. The employee told me that our hotel has a central air conditioner but now chiller plant closed. After that i spoke to the concerned officer. So they too offered me a table fan. After much debate from me, they offered to change my room. They turned me into a new room on the sixth floor. I was surprised when the air conditioner was not working in the new room, it was 12:30 pm, but we were still without room for this five star hotel. I finally had to go to the reception. Upon reaching the reception, i spoke to the duty officer. So they too advised me to table fan. Then i said to duty officer if you have provide a table fan so why i stay here why not stay at dhaba. After long debate they did not try to understand any of my words, i told them that if you did not give me an air-conditioned room then i would put the bed on the main entrance front of reception. Then at 1:30 am, i was given a room on the eighth floor in which the air conditioner was working. You can guess for yourself whether there are five star hotel.
For those of you who are currently reviewing this hotel, keep in mind this hotel is not a five star hotel. This hotel is not worth staying.in the coming days, i will go the way to the consumer court. I also have a few video segments that i'll be publishing on all booking websites in the coming days. Because they bothered me financially that night, but more than that i was mentally disturbed, which will now be resolved in accordance with consumer laws.

Dear Sir/ Ma'am,
My membership number is MEMBERSHIP NO.[protected]. I have been a member of Raddison Blu Dwarka, Prestige club for a 5th year in a row now. Due to our own negligence we lost our coupon booklet for this year which contained many valuable vouchers such as free stay, complimentary meals and certain group vouchers. This is completely our fault, however as one of your most loyal customers we deserve to helped from your end as well. We are simply asking you to provide us the coupons in our booklet that have not as of yet been used. Which as every time I use a coupon you note my membership number is not a very difficult thing to do.
After writing countless emails and having discussions with your people ([protected]) I have been left humiliated and feeling quite bad. This just goes to show how much you value your customers. A 5 year loyal customer is on the brink of completely losing faith in you and will make sure he never ever goes to another raddison again and make sure that no one he knows ever goes in for any of your memberships.
I have patiently waited for you guys to do the right thing but alas! you guys have sat on your hands and done nothing. I will be posting this along with some really bad reviews of your hotel to go along with it everywhere i can on social media.

NO thanks and No regards

V.K Sood
[protected]

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Note-t&c apply9

Hello,

I had made online reservation id GGBFVDW for 16th August at the Radisson Blue Dwarka Hotel. I had provided my credit card details for the payment purpose and told that the amount would be debited at the time of checkin.

Due to some personal work, I was unable to check in at the hotel. The amount debited after 10 days.

This is against the RBI guidelines that the amount cannot be debited...