RailRestro Complaints & Reviews

Railrestro is the most irresponsible company ever. I ordered food at 7.44pm(prepaid), to be delivered at Gooty station at 8.30pm. Didn’t receive the food. Called 25-30 times no satisfactory response. Manager sleeping at home, I’m suffering here. Have to wait for 24 hours to talk to manager. Have to wait for 3-5 working days for refund. You can’t deliver at next station. Do you believe in cust. Satisfaction? One agent said out of 10,...

PHONEPE Success
Amount : 283.50
Item Name Price Quantity Total
PHULKA/ TANDOORI THALI 270 1 270.00
Sub Total : 270.00
Taxes : 13.50
Discount : 0.00
Delivery Charge : 0.00
Payable Total : 283.50

Order id # 3088876
ACCEPTED
Passenger details
Name STHITAPRAJNA NATH SHARMA
Mobile No. [protected]
Email [protected]@gmail.com
PNR [protected]br...

I ordered food as on 01.03.2024 but they did not delivered food. After contacting them there excuse was that vendor is not picking their call. I called them many times but they didn't give me any satisfied answer. Please take action against them....

Railrestro took order and won't deliver to passenger they use money for 4/ 5 working days YOU CHEAT WITH PASSENGER
Because of you passenger didn't get food
If you won't able to give service then why are you taking orders
SHUT YOUR APP
DNT FOOL PASSENGER
I SPIT ON YOUR BOSS FACE...

We had ordered food on 10th December and did not receive food on Aluwa station as promised so they said they would refund the money today is 28th December yet I have recieved no refund, they are saying they have refunded my money but in my account statement there is no such money recieved they are a big fraud, just claiming the money has been transferred. And I have been calling 10 15 times since then they are just saying it's refunded but...

Order id 2949898 never got delivered but has been marked delivered. Attaching screenshot where we clearly replied that order was not delivered please help us with getting a refund....

I have ordered dinner through railrestro and confirmed with the customer care that order is successfully placed. Also the order is confirmed by the hotel. But the food is not delivered. We are 2 with 2 children and we are without food today. The Train doesnt have pantry and we didnt see any means of getting food now. This is very bad experience from railrestro and they didnt do anything to ger the order delivered.Even no support from customer...

The food was not delivered. And I had to sleep hungry. They did not provide refund yet. Its been 13 days and when you call customer care number they just play games. They first said they will call back which they didnt and then they will just ask your query and stop talking until you disconnect.
Bogus and Fraud Website. They are cheating people...

I have ordered mushroom butter masala and matar paneer but I have received aalu gobhi and other side only juices of aalu and gobhi .
This kind of cheat is not acceptable at any cost.
I want my money to be refunded as soon as possible....

I have ordered multiple times with this app, most of the time they are fail to deliver food on time and convince their customers that they will get refund of their orders, but they never process the refund, i have been through this 3 times and this time I have decided to get my refund any how as I have not received it earlier also in 2022 oct 31 where I had called continuously for refund but they didn't proceed with that, same on 10 nov 2023...

It's a very bad experience we had with food order through RailRestro. We were waiting for the food till late evening and at the end it was not delivered and no update sent on the status of the delivery.
Later they said they will initiate a refund. It's been almost 2 weeks and I called multiple times but refund not credited.
I want the necessary action to be taken on this.

Order no. #2843637
Order date...

Hello sir/madam,
I ordered Today through rail restro my order I'd is - 2646989 I'm traveling in train no. 12193 i have ordered veg noodles and farm house pizza but instead of veg noodles they have sent me egg noodles which i can't eat because I'm vegetarian. This is not acceptable. Please start processing my refund as soon as possible.
Thank you...

I have order food for two during the train travel in train 12839 chennai mail. My food never arrived at Vijayawada station. The order status still shows order processing even after 4 stations. No message or call received. Railrestro should refund my money...

Hi Team
I have placed an order for my parents. They did not deliver the food and telling lies that the food was delivered and passenger was not der at place. Every time they started telling lies and cancelling the call wantedly.
My money is not refunded till date

Thanks
Siva...

My order is not delivered in my train
I was order food from railrestro.com
My order number is 2597821

Many customers are complaiing that many of the closed Hotels name displayed in railrestro.com.
This company intentionally doing the fraud.

Surprise is customer care exeutive it may self informed me that this hotel is closed due to i am cancelled your order. i told him than please disable...

Working on very serious problem, organisation don't have any clear bond with his vendors. No any update features or delivery notification for orders.
Need to take fine action against organisation on bases of mental torcher to travellers.
Travellers need pure pre updates of the order via call and final confirmation before order delivery....

I have ordered dinner through railrestro in the morning and confirmed with the customer care that order is successfully placed. Also the order is confirmed by the hotel. But the food is not delivered and the time is before 10 pm also. We are 4 with 2 children and we are without food today. The Train doesnt have pantry and we didnt see any means of getting food now. This is very bad experience from railrestro and they didnt do anything to...

Order ID: 2471067
Date: 25/03/2023
PNR :[protected]
Mob. No. [protected]
Mail ID: [protected]@gmail.com
Amount of Rs 343.35 paid in advance by Paytm
To Yescom Global Kart Pvt. Ltd.
Food not delivered in Train
Passenger details:
Name : Nilay Chaudhuri
Coach No. B-3, seat no. 20...

Order no: 2449652
Registered no: [protected]
Ordered food on railrestro, but it hasn't been delivered
Date 13th March 2023
Multiple calls made but false assurance...

I was ordering food on 1 March 2023 at johnpur junction, by railrestro app in Balaji catring 2 nos paneer veg rice combo * 2 but didn't get both order, received only one order, and still not refund my 1 order money...