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RailRestro Complaints & Reviews

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Last updated May 2, 2024
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RailRestro reviews & complaints(72)

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S
sonujakhad
May 2, 2024
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Food order

My pnr no is [protected] & I have ordered the food from anant food for kota junction . But no call received from the vendor & didn't received the food . Also I have talked with that number which is given in the text msg . No respond from them. I am attaching the screenshot kindly check & refund the amount...
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Rohit081
Apr 29, 2024
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ORDER ID 3133657
i ordered Plain Dosa,
instead when I opened the package there was chole bhature inside the package which was total waste for me, i immediately contacted the customer care and they demanded photos, which i provided them immediately .
attached screenshot in which they told that they will resolve but there was no contact from there side and when i contacted them they said now its been 2 weeks .. forget about it and order new.
what is this?.. now i should move to court for this harrasment?.
RailRestro customer support has been notified about the posted complaint.
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    H
    Harshkumarbhagat
    from Chandigarh, Chandigarh
    Apr 12, 2024
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    Food changed

    I ordered panir biryani but I didn't get it.
    I got panir sabji and roti which was worst in test. I want my money back.....
    +1 photos
    +1 videos
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    H
    Hridyesh Gurjar
    Apr 9, 2024
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    Non delivery and worst cust. service

    Railrestro is the most irresponsible company ever. I ordered food at 7.44pm(prepaid), to be delivered at Gooty station at 8.30pm. Didn’t receive the food. Called 25-30 times no satisfactory response. Manager sleeping at home, I’m suffering here. Have to wait for 24 hours to talk to manager. Have to wait for 3-5 working days for refund. You can’t deliver at next station. Do you believe in cust. Satisfaction? One agent said out of 10,...
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    S
    Sthitaprajna64
    Mar 25, 2024
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    I want my refund. I couldn't get my food on time in train

    PHONEPE Success
    Amount : 283.50
    Item Name Price Quantity Total
    PHULKA/ TANDOORI THALI 270 1 270.00
    Sub Total : 270.00
    Taxes : 13.50
    Discount : 0.00
    Delivery Charge : 0.00
    Payable Total : 283.50

    Order id # 3088876
    ACCEPTED
    Passenger details
    Name STHITAPRAJNA NATH SHARMA
    Mobile No. [protected]
    Email [protected]@gmail.com
    PNR [protected]br...
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    G
    Gaurav Kumar Kamra
    Mar 1, 2024
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    Food ordered but not delivered

    I ordered food as on 01.03.2024 but they did not delivered food. After contacting them there excuse was that vendor is not picking their call. I called them many times but they didn't give me any satisfied answer. Please take action against them....
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    L
    lakhani vasim
    Jan 12, 2024
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    Fooling people

    Railrestro took order and won't deliver to passenger they use money for 4/ 5 working days YOU CHEAT WITH PASSENGER
    Because of you passenger didn't get food
    If you won't able to give service then why are you taking orders
    SHUT YOUR APP
    DNT FOOL PASSENGER
    I SPIT ON YOUR BOSS FACE...
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    T
    Tanvi Pramod Dhumal
    Dec 28, 2023
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    Did not recieved the cancellation money

    We had ordered food on 10th December and did not receive food on Aluwa station as promised so they said they would refund the money today is 28th December yet I have recieved no refund, they are saying they have refunded my money but in my account statement there is no such money recieved they are a big fraud, just claiming the money has been transferred. And I have been calling 10 15 times since then they are just saying it's refunded but...
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    S
    Sanjeev bordoloi
    Dec 28, 2023
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    Order id 2949898

    Order id 2949898 never got delivered but has been marked delivered. Attaching screenshot where we clearly replied that order was not delivered please help us with getting a refund....
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    R
    Roopesh11
    from Delhi, Delhi
    Dec 11, 2023
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    Not delivered food

    I have ordered dinner through railrestro and confirmed with the customer care that order is successfully placed. Also the order is confirmed by the hotel. But the food is not delivered. We are 2 with 2 children and we are without food today. The Train doesnt have pantry and we didnt see any means of getting food now. This is very bad experience from railrestro and they didnt do anything to ger the order delivered.Even no support from customer...
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    S
    Shanchana
    from Bengaluru, Karnataka
    Dec 6, 2023
    Dec 6, 2023
    This thread was updated on Dec 6, 2023
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    Order was not delivered

    The food was not delivered. And I had to sleep hungry. They did not provide refund yet. Its been 13 days and when you call customer care number they just play games. They first said they will call back which they didnt and then they will just ask your query and stop talking until you disconnect.
    Bogus and Fraud Website. They are cheating people...
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    A
    Abxy
    Nov 27, 2023
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    About food

    Address:Bhopal
    Website:Railrestro

    I have ordered mushroom butter masala and matar paneer but I have received aalu gobhi and other side only juices of aalu and gobhi .
    This kind of cheat is not acceptable at any cost.
    I want my money to be refunded as soon as possible....
    +1 photos
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    J
    Jazzp
    from Patna, Bihar
    Nov 21, 2023
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    Refund fraud

    Address:Online
    Website:Railrestro.com

    I have ordered multiple times with this app, most of the time they are fail to deliver food on time and convince their customers that they will get refund of their orders, but they never process the refund, i have been through this 3 times and this time I have decided to get my refund any how as I have not received it earlier also in 2022 oct 31 where I had called continuously for refund but they didn't proceed with that, same on 10 nov 2023...
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    It's a very bad experience we had with food order through RailRestro. We were waiting for the food till late evening and at the end it was not delivered and no update sent on the status of the delivery.
    Later they said they will initiate a refund. It's been almost 2 weeks and I called multiple times but refund not credited.
    I want the necessary action to be taken on this.

    Order no. #2843637
    Order date...
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    S
    Sparkling133
    Jun 11, 2023
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    Wrong order received

    Website:www.railrestro.com

    Hello sir/madam,
    I ordered Today through rail restro my order I'd is - 2646989 I'm traveling in train no. 12193 i have ordered veg noodles and farm house pizza but instead of veg noodles they have sent me egg noodles which i can't eat because I'm vegetarian. This is not acceptable. Please start processing my refund as soon as possible.
    Thank you...
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    C
    Cedric764
    May 31, 2023
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    0rder 2614938

    I have order food for two during the train travel in train 12839 chennai mail. My food never arrived at Vijayawada station. The order status still shows order processing even after 4 stations. No message or call received. Railrestro should refund my money...
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    S
    siva kumar malla
    from Bengaluru, Karnataka
    May 27, 2023
    Jun 8, 2023
    This thread was updated on Jun 8, 2023
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    Order: 2549069

    Hi Team
    I have placed an order for my parents. They did not deliver the food and telling lies that the food was delivered and passenger was not der at place. Every time they started telling lies and cancelling the call wantedly.
    My money is not refunded till date

    Thanks
    Siva...
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    My order is not delivered in my train
    I was order food from railrestro.com
    My order number is 2597821

    Many customers are complaiing that many of the closed Hotels name displayed in railrestro.com.
    This company intentionally doing the fraud.

    Surprise is customer care exeutive it may self informed me that this hotel is closed due to i am cancelled your order. i told him than please disable...
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    N
    Nishan Shrimali
    from Noida, Uttar Pradesh
    May 21, 2023
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    Unorganised business need to take serious action against organisation asap

    Working on very serious problem, organisation don't have any clear bond with his vendors. No any update features or delivery notification for orders.
    Need to take fine action against organisation on bases of mental torcher to travellers.
    Travellers need pure pre updates of the order via call and final confirmation before order delivery....
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    R
    royvineeth
    from Neyyattinkara, Kerala
    May 2, 2023
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    Critical delivery issue

    I have ordered dinner through railrestro in the morning and confirmed with the customer care that order is successfully placed. Also the order is confirmed by the hotel. But the food is not delivered and the time is before 10 pm also. We are 4 with 2 children and we are without food today. The Train doesnt have pantry and we didnt see any means of getting food now. This is very bad experience from railrestro and they didnt do anything to...
    +1 photos
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