RailRestro Complaints & Reviews

I have ordered food on the train no - 05578.
the food received was totally spilled and it was not up to the mark. this is not the standard I expect from your team.

Order ID - 4111994
Date of journey - 08/05/2025
Product ordered - 1-VEG CHILLI GARLIC RICE(250 ml (serves 1)), # 1-EGG CURRY N ROTI COMBO.
Seat no - G16 - 15
PNR no - [protected]
Name - Umar ayub
Phone - [protected]

Hello I'm ravi and my order id is #3853578.I ordered food at Bhopal Junction on Feb 3 2025, which has been the worst order for me in a train till date. They have sent normal rice instead of jeera rice. I ordered 2 thaalis, both had normal rice.The quantity of rice in one was less and rotis were given only 3 instead of 4. also the quality of chicken in wrost they charge around rs. 225 for this bad food. I have raise a complaint about in in railrestro but haven't receive solution till the date.

I ordered Food from RailRestro for PNR number:[protected] on Train Number 12825. from Kanpur Central.
Date of Incident: 23 Jul 24.
Order ID : 3369342
Delivery At: Kanpur Central
Order:
1-Punjabi Dal Makhani and Rice
2-Rasugulla
1-Aloo paratha and curd

Rice in the Punjabi Dal Makhani and rice was discoloured and had a weird smell. (photo attached)

I would like a refund for my order.

I have order through railrestro app in the train and my order number is 3363193 veg executive thali and they charge 210 rs. food quality is very poor and food was not prepared in by local road side vendor.

My pnr no is [protected] & I have ordered the food from anant food for kota junction . But no call received from the vendor & didn't received the food . Also I have talked with that number which is given in the text msg . No respond from them. I am attaching the screenshot kindly check & refund the amount

ORDER ID 3133657
i ordered Plain Dosa,
instead when I opened the package there was chole bhature inside the package which was total waste for me, i immediately contacted the customer care and they demanded photos, which i provided them immediately .
attached screenshot in which they told that they will resolve but there was no contact from there side and when i contacted them they said now its been 2 weeks .. forget about it and order new.
what is this?.. now i should move to court for this harrasment?.

I ordered panir biryani but I didn't get it.
I got panir sabji and roti which was worst in test. I want my money back..

Railrestro is the most irresponsible company ever. I ordered food at 7.44pm(prepaid), to be delivered at Gooty station at 8.30pm. Didn’t receive the food. Called 25-30 times no satisfactory response. Manager sleeping at home, I’m suffering here. Have to wait for 24 hours to talk to manager. Have to wait for 3-5 working days for refund. You can’t deliver at next station. Do you believe in cust. Satisfaction? One agent said out of 10, we can’t deliver 2 orders on a daily basis. 20% missed orders & u call yourself a company? Agents are disconnecting phone on my face. There is no one on the floor who can handle my concern. Had it been any other country the company would have to regret this but this is India my friend. There is no such thing called cust. service, satisfaction, cust. Value, timeliness. IndianRailways please do no allow such frauds for food delivery in train. These guys do not respond after getting money. There were 3 other people who received food bcz it was COD. Order no. 3118188

PHONEPE Success
Amount : 283.50
Item Name Price Quantity Total
PHULKA/ TANDOORI THALI 270 1 270.00
Sub Total : 270.00
Taxes : 13.50
Discount : 0.00
Delivery Charge : 0.00
Payable Total : 283.50

Order id # 3088876
ACCEPTED
Passenger details
Name STHITAPRAJNA NATH SHARMA
Mobile No. [protected]
Email [protected]@gmail.com
PNR [protected]
Delivery information
Mon, 25 Mar 12:40 PM
Rajasthani Dhaba
Visakhapatnam VSKP
18463-Prashanthi Expr (11/H1/D)

I ordered food as on 01.03.2024 but they did not delivered food. After contacting them there excuse was that vendor is not picking their call. I called them many times but they didn't give me any satisfied answer. Please take action against them.

Railrestro took order and won't deliver to passenger they use money for 4/ 5 working days YOU CHEAT WITH PASSENGER
Because of you passenger didn't get food
If you won't able to give service then why are you taking orders
SHUT YOUR APP
DNT FOOL PASSENGER
I SPIT ON YOUR BOSS FACE

We had ordered food on 10th December and did not receive food on Aluwa station as promised so they said they would refund the money today is 28th December yet I have recieved no refund, they are saying they have refunded my money but in my account statement there is no such money recieved they are a big fraud, just claiming the money has been transferred. And I have been calling 10 15 times since then they are just saying it's refunded but I got no money from their side. 2650 is not a small amount

Order id 2949898 never got delivered but has been marked delivered. Attaching screenshot where we clearly replied that order was not delivered please help us with getting a refund.

I have ordered dinner through railrestro and confirmed with the customer care that order is successfully placed. Also the order is confirmed by the hotel. But the food is not delivered. We are 2 with 2 children and we are without food today. The Train doesnt have pantry and we didnt see any means of getting food now. This is very bad experience from railrestro and they didnt do anything to ger the order delivered.Even no support from customer care

The food was not delivered. And I had to sleep hungry. They did not provide refund yet. Its been 13 days and when you call customer care number they just play games. They first said they will call back which they didnt and then they will just ask your query and stop talking until you disconnect.
Bogus and Fraud Website. They are cheating people

I have ordered mushroom butter masala and matar paneer but I have received aalu gobhi and other side only juices of aalu and gobhi .
This kind of cheat is not acceptable at any cost.
I want my money to be refunded as soon as possible.

I have ordered multiple times with this app, most of the time they are fail to deliver food on time and convince their customers that they will get refund of their orders, but they never process the refund, i have been through this 3 times and this time I have decided to get my refund any how as I have not received it earlier also in 2022 oct 31 where I had called continuously for refund but they didn't proceed with that, same on 10 nov 2023 they were failed to deliver and same told me about refund within 3 days, today after 10 days I have again called them to do enquiry about refund, 1st she ( don't want to reveal her name but I will if needed) said refund Haas been processed and completed on 13 November only and when I asked her for proof she conveniently said that the refund got failed...and when I have asked her to check the last order refund status, she checked and when she found railrestro fraud again cooking story she said she can't give that information to me

It's a very bad experience we had with food order through RailRestro. We were waiting for the food till late evening and at the end it was not delivered and no update sent on the status of the delivery.
Later they said they will initiate a refund. It's been almost 2 weeks and I called multiple times but refund not credited.
I want the necessary action to be taken on this.

Order no. #2843637
Order date - 27/09/2023

Hello sir/madam,
I ordered Today through rail restro my order I'd is - 2646989 I'm traveling in train no. 12193 i have ordered veg noodles and farm house pizza but instead of veg noodles they have sent me egg noodles which i can't eat because I'm vegetarian. This is not acceptable. Please start processing my refund as soon as possible.
Thank you

I have order food for two during the train travel in train 12839 chennai mail. My food never arrived at Vijayawada station. The order status still shows order processing even after 4 stations. No message or call received. Railrestro should refund my money