Railway Ac Coach Attendant — refusal for giving towel (handkerchief)

Hi,
This is r r kumar, currently travelling in 12142 having seat no. 1 in b3 on date 10.12.2017.
Train started at 11:05 from ppta and this is 6 pm now. We passengers from the coach b3 are continuosly asking for towel but he is refusing.
May i know what is the reason of such type of idiotic behaviour of coach attendent and what punishment will be given to the attendent and what reimbursement will be given to the passengers?

Regards
R r kumar
[protected]@gmail.com