[Resolved]  Indian Railway Reservation System - IRCTC — Chart preparation and information are not on right time.

Address:

West Bengal

Chart preparation and information are not on right time. Due to this, I had to cancel my ticket, had to detain my journey.

Hi,

Today I, Diptesh Ghosh (PNR No : [protected]) had to cancel ticket of the Sealdah Rajdhani Express as due reason of not receiving the reservation status on proper time, where it's departure time is 4.50 PM IST.

I have booked a Tatkal Reservation for 27-Oct.-2012 trip, My ticket status was WL54 at the time of booking, then it was WL43 till 2pm, again that status was changed to WL36 at 3PM on 28th Oct 2012.

I was trying to reach railway Enquiry & customer care for our ticket status for confirmation, but we didn't get the correct information.

According to customer care, chart should be prepared before 2 hours before the departure time 4.50 PM IST. Online PNR status (www.indianrail.gov.in) was showing CHART NOT PREPARED till 3.00 PM IST and was also showing our reservation status WL36. I don't know, why railway system is correcting it's failure for which people are suffering in this type incident. I believe, there might have some manipulation for this incident, Railway department has no right to put the passengers in suffering for their computability, if there is any failure in the system it should be informed in prior time.

I'm staying far away from Sealdah railway station and it takes 1 hr 40 min to reach the station premises, if i don't get sufficient time to start my journey towards Railway station, its impossible to reach. because Railway department is not going to take care of my transportation towards the stations, for which I had to cancel the ticket & had to change journey date. For this I want proper justice for this railway system failure/negligence.

Kindly note this as a formal application to railway system and if it is not a correct address, please forward our concern to proper channel. If this subject is not actively taken to proper channel, i may go-ahead to help of Indian Law for a common citizen to get proper justification.

Waiting for your valued reply.

Regards,
Diptesh (An Indian)