[Resolved]  Railyari — refund for my cancelled tickets

Address:	Bangalore, Karnataka, 560100
Website:	www.railyatri.in

Hi team,
I am struggling to get my refund for below tickets and please find email communication below.

Thanks in advance for your help.

Thanks,
Tirumala
— forwarded message —
From: tirumala rao pedavalli
Date: mon, aug 5, 2019 at 9:30 am
Subject: re: ticket cancelled
To: veera santhosh
Cc: saipratap reddy chittamuru, oms, b2b call centre

Hello veera,
Any update or progress on refund please?

Thanks,
Tirumala
On sat, aug 3, 2019 at 11:39 am tirumala rao pedavalli wrote:
Hi veera,
Kindly help me on this still didn't receive any refund.

Thanks,
Tirumala

On fri, 2 aug 2019, 11:46 tirumala rao pedavalli, wrote:
Hi veera,

Still i didn't received my money back into my account. Kindly help me on this or you need any other account details to transfer.
Its already 3 working days completed, but not received my money back yet.

Kindly check from your end any technical issues.

Thanks for understanding.

Thanks,
Tirumala

On wed, jul 31, 2019 at 10:39 pm veera santhosh wrote:
One more pnr also

Journey details
Chilakaluripet to bengaluru
Departure: 13/jul/2019 08:30 pm
Arrival: 14/jul/2019 07:00 am
Operator name
Komitla
Sleeper ac
Pnr
Ygt[protected]
Ticket no.
[protected]
Status
Cancelled by: stelling technologies pvt ltd at 29/jul/2019 05:17 pm
Boarding point
Near nrt centerchilakaluripet, [protected]
At: 13/jul/2019 08:30 pm
Drop point
Arriving at
Booking user
Stelling technologies pvt ltd on 09/jul/2019 06:52 pm
Others
Mode:
N/a
Collection mode:
Party name:
N/a
Bank name:
N/a
Gateway:
N/a
Old pnrs:
N/a
Comments :
N/a
Transaction id:
N/a
Hd address:
N/a
Fare details
Trip fare (1 seats)₹1188.00
Insurance & reliability₹0.00
Gst₹59.00
Service charge₹0.00
Operator discount₹0.00
Ty discount₹0.00
Total₹1247.00
Comments
Sub-agent
Comment :
Process full refund, process full refund
Call center
Comment:
Process full refund
Accounts
Comment :
Cancellation policy &
Charges
Before 24 hrs
15 %
From 4 to 24 hrs
20 %
From 0 to 4 hrs
100 %
* insurance & reliability charge is not refundable
* road transport corporations (Punbus, prtc, hrtc, upsrtc, hptdc) calculates the cancellation charges on bus start time from strating city and not boarding point or booking time.
Passenger details
Name
Age
Gender
Seat
Type
Masthanamma pedavalli
80
F
L4
Seater
Customer contact details:
Name: masthanamma pedavalli, email: [protected]@gmail.com, mobile: [protected]
Cancellation details:
Net refund amount: 1247.00, total cancellation charge: 0, cancellation type: back date, cancelled by user: stelling technologies pvt ltd, cancelled by agent: stelling technologies pvt ltd, cancel date: 29/jul/2019 05:17 pm

On wed, jul 31, 2019 at 9:48 pm tirumala rao pedavalli wrote:
Thanks for your support. But there are two tickets and also still not received any refund..

Kindly help me the same.

Thanks,
Tirumala

On wed, 31 jul 2019, 17:21 veera santhosh, wrote:
Hi team,

Please check refund updated done.

Journey details
Chilakaluripet to bengaluru
Departure: 13/jul/2019 08:30 pm
Arrival: 14/jul/2019 07:00 am
Operator name
Komitla
Sleeper ac
Pnr
Ygt[protected]
Ticket no.
[protected]
Status
Cancelled by: stelling technologies pvt ltd at 29/jul/2019 05:01 pm
Boarding point
Near nrt centerchilakaluripet, [protected]
At: 13/jul/2019 08:30 pm
Drop point
Arriving at
Booking user
Stelling technologies pvt ltd on 09/jul/2019 06:56 pm
Others
Mode:
N/a
Collection mode:
Party name:
N/a
Bank name:
N/a
Gateway:
N/a
Old pnrs:
N/a
Comments :
N/a
Transaction id:
N/a
Hd address:
N/a
Fare details
Trip fare (1 seats)₹1188.00
Insurance & reliability₹0.00
Gst₹59.00
Service charge₹0.00
Operator discount₹0.00
Ty discount₹0.00
Total₹1247.00
Comments
Sub-agent
Comment :
Process full refund, process full refund
Call center
Comment:
Process full refund
Accounts
Comment :
Cancellation policy &
Charges
Before 24 hrs
15 %
From 4 to 24 hrs
20 %
From 0 to 4 hrs
100 %
* insurance & reliability charge is not refundable
* road transport corporations (Punbus, prtc, hrtc, upsrtc, hptdc) calculates the cancellation charges on bus start time from strating city and not boarding point or booking time.
Passenger details
Name
Age
Gender
Seat
Type
Tirumala
34
M
L7
Seater
Customer contact details:
Name: tirumala, email: [protected]@gmail.com, mobile: [protected]
Cancellation details:
Net refund amount: 1247.00, total cancellation charge: 0, cancellation type: back date, cancelled by user: stelling technologies pvt ltd, cancelled by agent: stelling technologies pvt ltd, cancel date: 29/jul/2019 05:01 pm

On wed, jul 31, 2019 at 3:50 pm tirumala rao pedavalli wrote:
Hi veera,

Any update on the refund? Still not received the refund...

Thanks,
Tirumala

On tue, 30 jul 2019, 15:58 tirumala rao pedavalli, wrote:
Hi veera santhosh,
How many days it will take normally for refund if you updated yesterday please.

Thanks,
Tirumala

On tue, jul 30, 2019 at 3:50 pm veera santhosh wrote:
Hi tirumala,

Please check once refund already updated done yesterday only.

On tue, jul 30, 2019 at 2:00 pm tirumala rao pedavalli wrote:
Hi veera santhosh,
Still didn't received the refund. Kindly us know time lines if any. Please attach the refund request for the same.

Thank you,
Tirumala

On fri, jul 26, 2019 at 7:41 pm veera santhosh wrote:
Process full refund.

On fri, jul 26, 2019 at 5:21 pm saipratap reddy chittamuru wrote:
Hi team

We have received confirmation from operator (Komitla travels) that the below tickets has been canceled with 0% cancellation charges. So kindly update to customer's and process the refund to customers. We are processing full refund to your account for below tickets. If you have any issue regarding this kindly contact this number[protected].

Pnr :ygt[protected]
:ygt[protected]

Thanks & regards
Saiprathap

—

Veera santhosh
Oms, senior associate.
Mantis technologies pvt ltd.
Address #412, 3rd floor, 4th block, 100 feet road, koramangala, bangalore -560 034.
Phone
[protected]

Email
Veera. [protected]@travelyaari.com

Website
www.travelyaari.com

Veera santhosh
Oms, senior associate.
Mantis technologies pvt ltd.
Address #412, 3rd floor, 4th block, 100 feet road, koramangala, bangalore -560 034.
Phone
[protected]

Email
Veera. [protected]@travelyaari.com

Website
www.travelyaari.com
Veera santhosh
Oms, senior associate.
Mantis technologies pvt ltd.
Address #412, 3rd floor, 4th block, 100 feet road, koramangala, bangalore -560 034.
Phone
[protected]

Email
Veera. [protected]@travelyaari.com

Website
www.travelyaari.com

—

Veera santhosh
Oms, senior associate.
Mantis technologies pvt ltd.
Address #412, 3rd floor, 4th block, 100 feet road, koramangala, bangalore -560 034.
Phone
[protected]

Email
Veera. [protected]@travelyaari.com

Website
www.travelyaari.com