Railyatri.com — regarding train ticket

Address:Salem, Tamil Nadu, 636451
Website:rail yatri

Im rathnakumar, ([protected], [protected]@gmail.com) i booked a ticket in rail yatri from ers to sa, booked on 9/12/18 and my travel date is 22/12/18. Booking status is pqwl21 and till 3 hrs bfr boarding also its in same waiting list, i send a mail to rail yatri team to refund my cash total amount is 281.95 inr but after continous followups they are replying that we will refund the amount of 200 inr,, i havent cancelled the ticket, because of waiting list it will be automatically cancelled but they people cheating by deducting hidden charges, such fraud peoples should be severely punished.
Below mail from rail yatri team

As per your request, your pnr [protected] was cancelled by the agent.
Please find the details below:
Order id 2514878
Ticket amount - rs. 281.95
Ticket cancellation amount : rs. 200.0
Net refund : rs. 200.0
Cancellation amount details -
Irctc cancellation charges (Inclusive of taxes) : rs. 60.00
Agent charges (Non refundable) : rs. 20.0
Pg charges (Non refundable) : rs. 1.95
Refund amount, if applicable, will be credited to your account in 4-5 business days.
You can now track refunds through http://refunds.railyatri.in using your order id. We look forward to serving you again!
Regards
Team railyatri
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    Tamil Nadu
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