Raj Flame gas agency — Incompetent and Clumsy staff in gas agency and Cylinder not arrived yet

Address:New Delhi, Delhi, 110059

My consumer number is CX19342441 and I booked gas on 4th Jan and the next day I got a message saying that "Cash Memo [protected] has of amount INR 585 has been generated for booking number 252141 and will be delivered shortly.on 6th I called Raj Flame[protected] in the afternoon and constantly it was going busy(suspected they put the receiver aside). Cylinder was still not delivered and I called Raj Flame again on 7th about 11 am and first it was ringing no one picked it and then again it started going busy. I finally decided to go to Raj Flame myself and called the number again when I reached there and it was again busy and I found both the handsets on the counter laying aside. I asked man on the counter that why he has put the receivers aside and this is why phones are going busy. Then the manager (Puran Singh Rawat) came from his cabin and starting giving me explanation that phone had some issues(which was wrong as it was ringing before I left home). As soon as he put the receiver back on phone it started ringing and man started answering the calls.
This is ridiculous that no body in this country wants to work and get paid through short cuts. This is shame and people like this should be punished.
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Jan 07, 2017
Updated by Avinash_85
Further to above I went to Raj Flame Agency at about 05:05 pm and shutter was down. One of the delivery boy and another manager was standing outside and manager said that it is now 5 pm and service is closed and come on Monday 9th and today is 6th Jan. That manager starting blaming me that you should have come before 5 pm, I told him that I came at 11 am but i was told that Cylinder would be delivered today itself and the slip has been handed over to one of the delivery boys.
But Cylinder has not arrived yet.
This is utterly irresponsible behaviour of agency staff and delivery boys.

Some one has to take the actions and fix this bureaucracy.
I am a responsible taxpayer of this country and I should be listened to..
Jan 09, 2017
Updated by Avinash_85
Finally I received Cylinder at about 08:30 pm and delivery boy said that he has taken that from manager's house as manager keeps cylinders in stock for emergency.
I want to know who has given this right to manager to keep cylinders at home without Indian Oil's permission???
Are they being sold in black???
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