Raj — Poor service on retiring rooms in coimbatore railway station refund of booking amount

Address:

600092

To
The divisional officer
Commercial branch
Salem division
Salem -5

Sub: poor service on retiring rooms in coimbatore railway station refund of
Booking amount
Ref: retiring room booking id - cberr732073 dated 12/03/3017 (Ac double bed room) paid rs 673/- for 12 hrs at coimbatore railway station
Dear sir/madam
With regard to the above reference details i have booked one retiring ac double bed room on 12/03/32017 vide booking ref id no cberr732073 for rs 673/-.in coimbatore rail way station. When arrived at 5 am morning to check in at rooms. After waiting long hrs (Ie. After 8 am) they allotted one room. But to our surprise non of the rooms not received water in the rest rooms (For toilet and bathing).
When enquired the baron office room for the water facilities they say some problem in overhead tank and will be sorted out in 10 minutes. But when ever enquired after waiting, same answer were told and water problem not resolved. They keep on saying work is going on and wait for 10 minutes. We booked the room and came for some important purpose and with these for irresponsible attitude keep us frustrated us and unable to do anything but waiting as we have paid the room amount online. So no refund will be issued.
So with unable to resolve the issue by your team members and keep waiting the customers in bay with there unability to resolve the issue and we were forced to vacate the room in search of other rooms in hotel outside by paying hefty amount.
Raillways are known for these kind of problems in trains. But when passengers availed some facilities by the railways these facilities allotted should be maintained properly in order to receive more passengers to use it. But poor maintenance keeps us give bad reputation on railways.
So with the above complaint sir i request you to kindly refund the paid amount as we have not utilized the room because for poor facilities (Water problem).
Hope you understand our problem and sort the issue by refund the book amount.
Thanks and regards
Rajendra kumar
Booking id no cberr732073