Rajasthan State Road Transport Corporation [rsrtc] — Amount deducted but tickets not received

Address:

Jaipur

I had booked 2 bus tickets for the journey from Delhi to Jaipur on 16th February 2022 (Wednesday) around 10:28 pm, the journey was to be taken on 18th February 2022 (Friday). The amount -Rs.1158 was deducted from my account but tickets were not provide. The reference no. for the transaction is[protected].I would like a refund of the amount deducted as soon as possible. I had also called the helpline no. [protected] an n number of times before finally getting through. After the call got connected, a man picked up the call & said the amount will be refunded within 7-10 working days. It has been more than 10 days and the amount has still not been credited to my account. Also the people who pick up the helpline number are completely incompetent. They are rude to the customers and have no knowledge of how to speak to customers and they provide absolutely no helpful solution for the problems faced by the customer. I would like a refund of the amount deducted as soon as possible. Hoping for a quick response.