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Rajasthan State Road Transport Corporation [RSRTC] Complaints & Reviews

transport.rajasthan.gov.in/rsrtc
1
Updated: May 2, 2025
Complaints 294
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19
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275
Bad 😕 It seems that Rajasthan State Road Transport Corporation [RSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Rajasthan State Road Transport Corporation [RSRTC] reviews & complaints page 7

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D
devs3333
from Noida, Uttar Pradesh
Jan 4, 2022
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Amount not refund cancelled bus

Address: 3/71, VISHWASKHAND GOMTINAGAR LUCKNOW UP

Dear Sir/ Madam I have booked a ticket on 15/12/2021 from Lucknow To Jaipur Ticket No.[protected] & PNR NO- XJPRR[protected], TRANSACTION No. WIDB[protected] ON THAT DATE THIS BUS WAS CANCELLED, ISSUE IS THAT MY REFUND AMOUNT IS NOT REFUNDED TILL DATE PLZ. LOOK INTO THE MATTER.
THANKS & REHARDS
SANJAY PANWAR...
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H
Hetlal Bhatt
from Dungarpur, Rajasthan
Jan 3, 2022
Aug 31, 2022
This thread was updated on Aug 31, 2022
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Delayed getting RFID Smart Card

Dear Sir/ Madam
This is to bring into your kind consideration that I had applied and registered for RFID Card ([protected]) on 05.12.2021 as a Senior citizen and paid 115 rs to deliver at my home address. On checking status online its showing DISPATCHED still after 30 days. Please look into the matter and resolve it asap. Details are given below:
App no 23413
Transaction no. : WCPH[protected]
RSRTC status: Approvedbr...
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S
Shilpi Vats
from Bengaluru, Karnataka
Jan 1, 2022
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Abrupt behave of conductor

Address: Ajmer

Sir

This is to inform that i was travelling with my daughter and husband in bus no. 5769 with tickets no. 43946900 and 43946899 on date 1st January 2022. I was asking the bus conductor to open windows again and again as all the windows were almost jamm.

At first he did not answer and then as he came to check the tickets i again requested him. Then he replied very rudely that it is not his duty to open the window...
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A
Adv Archana Shukla
Dec 31, 2021
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Refund

At the stake I was standing in the midnight at sarai kale khan and the bus did not reached there I stood it for 1 hr and now on what basis they are denying me refund when they didn't provided operator no and were not on location too, frauders game. Next I ll sue them if it is not resolved as it is in respect of my security...
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D
Ddddddddvvvvv
Nov 26, 2021
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Regarding Complaint of Drivers

Address: Dausa

Respected Sir,

Drivers of below Buses do not stop the Bus at Halena (District - Bharatpur) Bus Stand. I daily try to stop these buses, but drivers do not stop the Buses at Halena Bus Stand. Halena is Official Bus Stop of these Buses. And also both Buses are not fully Loaded, Many Seats are Vacant in these Buses.
Kindly take necessary action against Drivers & Conductors of both buses, So that Public will not Suffer in...
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L
Lodha1101
from Ajmer, Rajasthan
Nov 19, 2021
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Refund of 3 Failed translation and money deducted from bank account

I was trying to book ticket on rsrtc online booking site but the transaction failed 3 times. Money was deducted from my account but ticket was not booked. My transaction details are -
Booking date - 10th & 11th Nov. 2021
Amount - (306.64 x2) +( 309.08 = 922.36 inr
2 times paid thru PayTM @ 11:03 & 11:16 pm of 10th Nov
1 time paid through Atom technology after 12pm( mid night)
Boarding point - Jaipur
Destination...
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M
Megs1216
from Bareilly, Uttar Pradesh
Nov 12, 2021
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Theft on Volvo bus

Address: Jaipur Rajasthan

I was travelling from Jodhpur to Jaipur by Rsrtc Volvo bus which started at 11:30 am on 11/11/2021. I was seated on seat no 17 and placed my bag on overhead cabin which contained some belongings and a Lenovo think pad laptop. When I reached my home at jaipur, I found the laptop was missing from the bag.I called the bus conductor who searched for it in the bus but couldn’t find it.I have also lodged an FIR for same but no luck so far.br...
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A
Akram07
Nov 7, 2021
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Complaint of theft of 1.5 lakh jewelry and two purse From Suitcase

Sir,

1. My name is MD.MAQBOOL sir me and my family travelled in Rsrtc bus no. Rj 14 PE 1961 ( Delux Ac Sleeper ) from Jaipur and Boarded the bus at around 06:20 pm on 29 October 2021 and reached lucknow at around 04:45 am on 30 October 2021 . While boarding I handed over my 2 VIP suitcase one was big and one was Small
to the bus staff ( driver ) who operated the bus from Jaipur he marked my seat number 13 on my both...
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D
dineshkumhar
from Sirohi, Rajasthan
Nov 3, 2021
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Refund

Address: Joyla dist sirohi

Mera eak refand nahi aaya hai 8 din ho gaye hai sir
Amount. 1098 ka hai...
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K
Kumar Siddhart
from Jaipur, Rajasthan
Oct 28, 2021
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Bus didn't arrive the boarding point

I have booked an online ticket from Ajmer to Haridwar. But the bus didn't arrive in the bus stand which was the boarding point.
On equiry it came to notice that the bus didn't enter into the city.

Booking Details:
From: Ajmer
To: Haridwar
Time of bus departure: 3:40 pm
Mob: [protected]
Email: [protected]@gmail.com
For Any further details please contact.
Kindly look into...
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D
Doctor Shinu
Oct 19, 2021
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Bus conductor

I was travelling from Rajsamand to Udaipur via Rajasthan Roadways, Bus no. RJ06PA0000. There was a female bus conductor who denied giving me a ticket for my money. She said give me 5rs less and travel without ticket. And, she was taking money from many travelers & not giving ticket in return. When I forced her to provide me with the ticket since I paid her money then she started shouting and using foul words. She dropped me in between at...
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R
Rohit2124
Oct 4, 2021
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My bus was cancelled and still not got refund

Address: https://rsrtconline.rajasthan.gov.in/

Sir/ma'am
My name is Rohit singh and i booked two online tickets from RRSTC official website of kota to alwar for the date 12 september, 2021 9:00 pm in the bus which comes from Chandkhadi and goes to Alwar..
I was given the PNR number- XALWE[protected] and ticket number[protected] and seats 22, 23 .
When we reached kota bus stand on time, i enquired about the bus from the inquiry counter and i was told that the bus...
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R
Rohit Baila
Oct 3, 2021
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Amount deducted but ticket not booked.

I was booking a ticket from Ajmer to Jaipur on RSRTC website and made payment through PAYTM. When I returned to the booking page it did not load and there was no ticket. I did not receive any message or mail containing my ticket. I am attaching my transaction screenshot. I want the amount refunded....
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H
H.k. Sharma
from Jaipur, Rajasthan
Oct 3, 2021
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Student Card

I am a college student and goes to phagi daily from jaipur and our student card is not being made so i with some other students are facing financial issues regarding roadways tickets. We hope that student card will get started soon again....
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D
DEEVAN SINGH
Oct 3, 2021
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For refund

I book ticket through rsrtc app payment successful but ticket has not been generated...solve it...
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N
nasiransari777
from Guwahati, Assam
Oct 2, 2021
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Complaint about broken road

Merta-Lambiya-Raas this roll road is taking toll to vehicles and complete road is broken with big patholes, every hatchback and sedan car which run in this toll road are completely broken and some of them stuck in the muds please help...
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S
Shubhnita
Oct 1, 2021
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Poor Customer Service

Address: T Building, Yojana Bhawan, Tilak Marg, C-Scheme Jaipur- 302005 (Raj), India Phone : 91(141)-5153222 (Ext. -Rajasthan Sampark – 21388 , 21371

Respected Sir/Ma'am,
I had booked my ticket online from bandar sendri to Nathdwara and following is the text of the message i had received after I had booked the ticket bearing the bus details etc. (NR NO: NTWRE[protected], Ticket No:[protected], Journey dt-tm:[protected]:50:00.0, Route: BNDS TO NTWR Bus Type: EXPRESS, Seat No: 22 Fare Amt: 279.0, Thank you for online booking. - RSRTC),
I was travelling today from Bandar...
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H
hyperjump
from jaipur, Rajasthan
Oct 1, 2021
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Payment Deducted 2 times but did not get ticket

Address: Flat No 2 Plot no D 52 paramhans cplony bandunagar Murlipura

Payment Deducted but did not get the ticket
1)Ref. Number is [protected]
2)Ref. number is [protected]
Got no ticket after payment was deducted from my account.
1st transaction id- T2109111331464995957492
2nd transaction id- T2109111337400398519966

I raised the ticket of refund on http://180.92.171.70/uvdesk/public/en/customer/create-ticket/
but got no refund till now they say...
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T
Travel Agent Domestic n international
Sep 25, 2021
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Worst service Rajasthan govt transport

I can't express my personal feeling on this portal other wise I can abuse every govt. Personnel of Rajasthan transport and Rajasthan govt also. Why such kind of things are you doing? I[censored] can't run your bus freely for reet examiner then you shouldn't promise to us. It's totally fake promise and after promising you are not runing your bus.you don't need to do free your bus, we can pay for that but atleast you have to run your bus.worst govt...
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H
himmr15
from Chirawa, Rajasthan
Sep 20, 2021
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Refund of ticket

Address: Rajasthan
Website: rsrtconline.rajasthan.gov.in RSRTC Ticket Booking

I was trying to book ticket on rsrtc online booking site but the transaction failed. Money was deducted from my account but ticket was not booked. My transaction details are -
Booking date - 20 September
Amount - 718
Boarding point - jaipur
Destination point - chirawa...
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