Claimed

Rajasthan State Road Transport Corporation [RSRTC] Complaints & Reviews

transport.rajasthan.gov.in/rsrtc

1

Updated: Jan 23, 2025

Complaints 293

Resolved

19

Unresolved

274

Bad 😕 It seems that Rajasthan State Road Transport Corporation [RSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to Rajasthan State Road Transport Corporation [RSRTC]

Having problems with Rajasthan State Road Transport Corporation [RSRTC]?

File a complaint and get it resolved by Rajasthan State Road Transport Corporation [RSRTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Public Transportation

Rajasthan State Road Transport Corporation [RSRTC]

Recently resolved complaints

View all complaints

Rfid smart card not received

Refund of failed transaction

I canceled my rsrtc bus ticket but did not get any refund money for which I was eligible

Most useful reviews

Complaint roadways bus

refund of my failed transaction

Money deducted but ticket not booked

Ticket Amount Refund

Delayed getting RFID Smart Card

Rajasthan State Road Transport Corporation [RSRTC] reviews & complaints page 11

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 302001

I traveled from jaipur to delhi on 25/08/19 by volvo bus (Departure at 6.00 pm). Earlier bus used to stop for midway break at hira resorts, bikanerwala, behror, which a quite a decent and clean environment. But this bus was stopped as midway break at highway king, behror. The highway king is already a very crowded place with no separate area for rsrtc bus customers due to which they are not able to serve rstrc bus customer within the 20 minutes...

Helpful

Found this helpful?

Write a comment

Address: Jaipur, Jaipur, Rajasthan

Sir i traveling from haridwar to jaipur from ac slipper bus at 24/08/19 6:30pm and attached my ticket and pnr no.in photos. Sir at 9:00 pm the driver stop bus at gupta resort muzaffarnagar. All the passengers say driver and conductor to avoid because this is so expensive. But they say "jis ko khana h wo kho warna subha tk bhula raho". And misbehaving with all. I am attaching my biil & sir 9 passengers bay 2150/- to hotel and food also not...

+3 photos

Helpful

Found this helpful?

Write a comment

Address: Highway Muzaffarnagar, Muzaffarnagar, Uttar Pradesh

Dear sir i am traveling from haridwar to jaipur today (24 august) and my pnr no. Is xjprr[protected]. Sir at 9:00pm driver stop bus on gupta resorts, muzaffarnagar. All the passengers are told him & conductor to avoid it because the food is so expensive but they say "gis ko khana h wo khao warna subha tk bate raho". Atlast i eat and pay 236+37. And one passenger pay 165/- for one masala dosa. And all passengers are pay 1800/& more....

+2 photos

Helpful

Found this helpful?

Address: Bharatpur, Rajasthan

Website: www.rsrct.rajasthan.gov.in

I'm in the rajasthan roadways govt bus from bharatpur to jaipur. Bus no. 1634, the lady conductor is overloading the bus continuously irrespective of the inconvenience caused to the passengers.
Many people including me are forced to share their seats with the co passengers because of low availability of seats compared to the passengers traveling in the bus....

Helpful

Found this helpful?

Write a comment

Hi sir/madam,

I was booking a ticket from delhi to jaipur on 3rd june through website 'https://rsrtconline.rajasthan.gov.in/user/login'. my ticket was not booked but amount get deducted. I called the customer care number, they told that you can again book the ticket and the amount that was deducted earlier will be refunded in 7-8 working days.

I again do the same activity and my amount again got deducted and...

Helpful

Found this helpful?

Write a comment

Address: Rajasthan

Website: rsrtconline.rajasthan.gov.in

I was trying to book ticket on rsrtc online booking site but the transaction failed. Money was deducted from my account but ticket was not booked. My transaction details are -
Booking date - 16th june
Amount - 1102.90 inr
Boarding point - haridwar
Destination point - jaipur
Bus type - super luxury

It has been more than a week now. According to website the refund was supposed to happen within...

Helpful

11 other people found this review helpful

11 found this helpful

Address: Narauli, Moradabad, Uttar Pradesh, 202414

Sir my self passenger of rsrtc bus which is not providing proper service your side yesterday i was suffered with my family and little baby 5months old your are not providing for long time any contect no of driver and conductor so that we could contect to bus person where it is it is very big mistake of rajasthan roadways service this time i left my bus and my baby health also down now i want money because i don't go for gurney moradabad to...

Helpful

Found this helpful?

Write a comment

Address: 6/37, SFS, Mansarovar, Jaipur - 302020, Jaipur, Rajasthan, 302001

Bus no : rj 14 ed 7384 (Volvo)
Travel date : 14.04.2019
Travel time: 7 a. M.
Travel from :jaipur to delhi

My 75 year old mother was traveling alone. Conductor confirmed that the last stop was kashmere gate. My uncle who had gone there to pick my mother reached at kashmere gate at 1:00 p. M. And was waiting for my mother when he got a call that all the passengers were finally dropped at nigam bodh ghat...

Helpful

Found this helpful?

Write a comment

Address: Jaipur, Rajasthan

I have boarded super luxury bus leaving jodhpur at 11:00 hrs for jaipur today on 08.03.19.

Sad to inform that the ac of the volvo bus is not working since the bus left jodhpur.

Passengers are beating the heat by requesting the bus conductor to open the ceiling window to avoid suffocation.

The journey is virtually non ac deluxe.

Request, please refund the fare or a complaint shall...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Hello,
I took 2 ticket from aburoad to karoti at charge rs 70 from bus stand at aburoad from anil kumar at ticket counter 3. But the person did not give information regarding ladies concession and also did not ask regarding passenger male or female and took more charge. Also he took print of ticket and wrote amount manually whuch shows that it is not sure of ticket amount. When i asked to change the ticket to one male and one female...

Helpful

Found this helpful?

Write a comment

Address: Air Force station utarlai, 344035

Website: www.rsrtc.gov.in

Sir
I am anshul kathait a regular traveler in rj roadways bus. I am travelling by bus on 22 feb 19 ticket no. 000150 in bus rj 3109 i boarded bus at 14:50 hrs from utarlai to jodhpur. The bus is not following proper route as not crossing utarlai village. They go directly via highway which is creating lot of problems to passengers o[censored]tarlai. I was waiting at bus stand from 1345hrs (Utarlai). Due to this i couldn’t catch the bus which...

+1 photos

Helpful

Found this helpful?

Write a comment

Address: Sirohi, Rajasthan

Transaction no : 20190114111212800110168349852736173
Ticket no : [protected]
Pnr no. : paldj[protected]

I booked ticket on rsrtc website (https://rsrtconline.rajasthan.gov.in/changeLanguage/en) on dated 14/01/2019 for abu road to ahmedabad in sleeper coach with bus of jodhpur depot,
When bus arraived at abu road bus st. Bus conductor refuse the ticket and not allowe us to travel journey make too much...

+1 photos

Helpful

Found this helpful?

Write a comment

Address: 328031

Website: [email protected]

Sir bus condector logo ko ticket nhi dete h aur ticket se adhik rupess bhi lete h baki ka pessa apni jeb khrcha rkhte h aur logo se manmaani pessa lete h aur aaj mai bhi bari se rahrai ki yatra kr rha tha to mujsse barauli ki ticket ke pase liye the jbik rahrai bus stop h 19rupeya ticket h ham tin logo se75rupya liya rahrai tak ka bari se sir yh meri compland h krpya kryabhi kre nhi to fir mai thana mai jakar comland krunga ok
Bus...

Helpful

Found this helpful?

Write a comment

Address: Sirohi, Rajasthan, 307001

Website: RSRTC

Sir,
I have booked 2 online seats in barmer - kota semi delux bus rj 04 pa 5088 from sirohi to udaipur on 25/11/18 at 06:10 pm, seat no. 7, 8.. But when i boarded on the bus.. The bus conductor "manoj kumar" had already issued my seats to another passengers. I called chief manager of the respective depot mr yashwant singhania but he has not given me any satisfactry answer..
Please take this matter serious as many passangers...

Helpful

Found this helpful?

Write a comment

Address: Tonk, Rajasthan, 304022

I boarded a semi deluxe bus from bareilly to jaipur, the seats are totally pathetic. It is a 10-12 hours run and how do yo expect your customers to survive with a broken chair? No arm-rest, the seat is stuck in the sitting position and has the position lever broken. If it is so, why don't they exclude that particular seat from the booking, rsrtc is breaking all hells on their customer, if i could i won't even give the one star. I booked this...

Helpful

Found this helpful?

Write a comment

Address: Agra, Uttar Pradesh, 302017

Website: Rsrtc

I took bus from jaipur to agra which number is rj143737.
They took double fare to me and dropped me in the middle of the road without giving prior information.
The driver of rj143737 said "take another bus for agra and contracted with rj14pc9745 to drop all passenger and gone away.
After that the driver ofrj14pc9745 denied me to take with me as he has taken money.
I insisted a lot aftr that he allowed me to sit...

+1 photos

Helpful

Found this helpful?

Write a comment

We had a booking from jaipur to delhi on 8th november at 11.20 pm. The bus did not arrive at the scheduled time and the authority at the sindhi camp bus stand, jaipur did not have proper answer regarding at what time the bus would come or if the bus would come at all or not. The behavior of the concerned persons was very rude. Very much disappointed!!...

Helpful

Found this helpful?

Website: rsrtc.gov.in

I have booked for super luxury from Jaipur to delhi on 18.10.2018 for 21.10.2018 having timing of 23:30PM. But no ticket has been received against the same and amount was deducted from my account. I have done my payment through paytm. At RSRTC login ID, transaction is showing as failed.

I have done mails to RSRTC continuously but till now no revert has been done by them

Reference number- [protected] shown...

Helpful

Found this helpful?

Write a comment

Address: Jaipur, Rajasthan, 302020

Website: transport.rajasthan.gov.in/rsrtc

Travel details: 7 am volvo from delhi to jaipur on 16th sep 2018

The rsrtc has built a lounge in kotputli, rajasthan. The bus stopped for snacks at the lounge for some breakfast and snacks.

However, the lounges was asking for higher than mrp prices for packaged food and when i asked for bill as the proof, they denied giving the bill as well. I am not sure whether this has been authorized by rsrtc or not. But...

Helpful

Found this helpful?

Write a comment

Address: Ajmer, Rajasthan, 305001

Website: rsrtconline.rajasthan.gov.in

We was scheduled to travel on 4 Sep 2018 at 17:00 from Ajmer to Jaipur with Volvo Bus. But at 17:30 we get information that Volvo has breakdown at Beawar and will not be able to travel. Our Ticket was booked online via https://rsrtconline.rajasthan.gov.in/ Website and I was not able to cancel ticket from that portal so please get us refund of ticket. My Details are below -

PNR No. XSDCV[protected]
Transaction No....

Helpful

Found this helpful?

Write a comment