Rajasthan State Road Transport Corporation [RSRTC] Complaints & Reviews

Dear Sir/Madam,
I am writing this letter to bring to your attention an incident that my husband and I experienced while traveling on one of your buses from Simalwara to Ahmedabad on 5 April 2023
We had booked our tickets online, and when we presented them to the bus conductor, he behaved inappropriately and told us that online tickets are not valid. He also refused to provide us with our booked seats and demanded that we purchase new tickets from him. Moreover, he did not carry a reservation chart with him.
This incident has caused us a great deal of inconvenience and discomfort, especially as my husband is a senior citizen. We feel that the bus conductor's behavior was unacceptable and that appropriate action should be taken.
I would like to request you to investigate this matter and take appropriate action against the bus conductor. I also request that you provide us with a written apology for the inconvenience caused to us.

please acknowledge receipt of this complaint letter and keep us informed of the action taken in this matter.

Volvo bus service from bikaner starting at 5:25 am from bikaner to Nagaur picks up passengers from any point other than specified volvo bus stops but while dropping does not agree to stop the bus at the desired point of the passenger although passenger does not have any luggage.
When they can pick up from any point, they should agree to drop also at the desired onway drop point desired by passenger.
This happened with me on 07th April 2023 morning. I had to really fight with that driver for stopping the bus at the desired location on highway itself and the driver refused and conveyed to me not to board his bus in future.

I have booked my online ticket through RSRTC App for the route of Sikar to Ajmer (Ticket No.[protected] seat no 12, PNR no XAJE[protected] named Pallavi Vedi timing journey 2.30 PM on 13 March 2023, but on that day bus didn't came. I waited there for more than one and half hour and from that day I am continuously marking the mail's for refund of money on RSRTC mail id, but getting no revert from their side. This kind of things loose trust on government departments. Kindly focus on it and help me to refund my amount

Hi,
My name is utkarsh singh. I have booked ticket from dehradun to jaipur for 6th April 2023 but I haven't received the ticket and my money is deducted from my account. Pls help me to refund it as soon as possible.
Regards
Utkarsh singh
[protected]

This is regarding the jhunjhnu- nawalgarh toll, they are taking only cash and refuse to take through debit cards.
Even they are taking double amount of cash than receipt and giving threats at toll.
Contact- [protected]

I have travelled yesterday on 08.03.2023 from Rajadhok Toll Plaza (BASSI) to MAHWA but the conductor charged from me Rs.135.00 fare from JAIPUR to MAHWA instead of BASSI To MAHWA and the distance between Bassi to Jaipur is approximately 40 k.m. hence I hereby request you to look into the matter and do the needful action against the conductor.

Regards
Madan Lal Meena, Mob.[protected]...

While booking a ticket from Sikar to Jaipur an amount of 210 was deducted but the ticket was not confirmed. Please refund and resolve

I HAVE BOOKED A TICKET JAIPUR TO MATHURA DATE[protected]
MONEY DEDUCTED BUT DONT GET TICKET
UPI TRANSACTION ID:[protected]
Contact no :[protected]
Seat no 22
Udaipur vrindavan by mathura
3:30 pm sindhi camp Jaipur

Ram Ram sabhi bhaiya n
RSRTC me safai karne se pata chala ki safai kitni rahti h RSRTC ke bus me bhai me kya btau aap ko bhut hi jyada kharab laga muje ye safar kyoki bilkul bhi safai nahi h bus me
Bus Jaipur se bikaner ke liye 7.55 AM
20 Feb 2023 ko ravana huyi h
Umid karte hu RSRTC Wale thoda dhyan denge and safai karwayenge jis se yatriyon ko paresani na ho

Bus Time Is Not Suitable, Passengers Wait For Almost 1 hour when bus is fully loaded And Conductor Behaviour Is Very Rude towards Passenger.

I am traveling by khetri depo 12pm 15feb2023 from didwana to jodhpur the bus cundoctor was miss behaviour I have a seat but conductor was say stand up after stand-up cundoctor was sleeping

There is a toll road between Sikar to Kuchaman. But even after collecting toll at two places, the road is completely damaged. Kindly get proper action done.

Hello sir I've apllied for a Rsrtc RFID card on 04/01/2023 on rsrtc website. On the date 10/01/2023 card status showing dispatched but I didn't received my card till now please help me.

Thanks
Trilok chand goyal
App No. :- 85277
Card id :- [protected]

Roadways bus departing from Jodhpur has overloaded passenger more than seated capacity. Bus no is 4262

Driver and conductor are misbehaving and I asked for the refund but they denied.

My smart card app no. 84661 was approved on 22december 2022 and i should get this within 10-15 days but still today on 13 january 2023 I don’t get my card. And whenever i tried to mail and call but didn’t get any response. Even they don’t share post tracking number or anything information regarding my card’s status...

I am service Air Force Police Officer and presently posted in Jammu Kashmir region. On 25 Dec 22, i was about to travel from Jaipur to Pali. There Mr. Jagan Singh came into the bus and misbehaved with me and also thrown luggage outside the bus. Is this the behaviour we desrve from our own citizens. I could have man handled him and could have taught him lesson then and there for misbehaving but being a responsible citizen, i choose to remain calm and opted to resolve my grievance through complaint. You are requested to take strict disciplinary action against him.

I have completed my transaction and message was showing that bank not responding infact that's not the case as my amount deducted and no ticket is shown in my account till and no refund been done also.
Divyank1 is my user name
mail: [protected]@gmail.com
Upi ref no.:[protected]
Plz help

Hello sir/mam
I tried to book ticket on the RSRTC website and amount Rs.524 was deducted from my account, but the ticket was not booked.
Ticket Booking Date - 19 December 2022
Travelling Date and Time - 20 December 2022 5:30 AM
Travelling From - Udaipur (Rajsathan)
Travelling To - Ahmedabad ( Gujarat )
Bus Service - Volvo

I Mahendra singh travel rajasthan roadways.jaipur sindhi camp to nayapura kota..toatal distance is 250kilometer so why total journey time is 7-8 hours??..bus condition is very very poor and all windows is disturbed worst sound in my ear.and bus stopage many bus stand and stop on highways..
Why torcher all passengers sitting in roadways??and very irrtation soo please improvement rajasthan roadways and my feedback is ten out of zero..i have requested you please improvement roadways otherwise rajasthan roadways bus service stop in rajasthan and privatization all rajasthan roadways i hope you understand very well thankyou

I am travelling from Udaipur to jodhpur from last 3 years with the same route with rsrtc buses. This time I had face and saw the behaviour of staff (conductor and driver), that they’re not even talking properly and abusing people when they’re asking for stoping the bus for their stop (even in a nice way). First of all they’re driving bus too slow and then blaming passengers and scolding students for their own fault. They’re not even stopping bus for the washroom. Behaving like they’re riding us for free. Bus no. 4781