Rajasthan State Road Transport Corporation [RSRTC] Complaints & Reviews

I have booked tickets rom Jaipur to Agra and cancelled it before 3 hours of journey as per the policy but still no refund received below is the reference id: XIDGA[protected]. As per policy i should receive the refund in 7 days but its more than 7 days from cancelling but no refund can be seen in account

I was in an accident in a RSRTC bus on 27th October 2022. Pali Depot bus number 5062 met with an accident at 5:15am in Banoli, Haryana resulting in the death of the driver, Parveen and many passengers being severely injured.

Upon calling the RSRTC helpline, there was constant deference of responsibility. The helpline did not provide with any guidance on how to complaint in this scenario and upon speaking with the Pali helpdesk to iterate my grievance, the help line executive laughed and said that such accidents are common and there's nothing she can do.

This is utterly deplorable and deserves punishment. People's lives are lost, belongings are broken and there's physical and mental trauma due to RSRTC's gross negligence.

I Was trying to book ticket on rsrtc online booking site but the transaction success. Money was deducted from my account but ticket was not booked. My transaction details are -
Booking date - 22/10/2022
Amount - 259
Boarding point - gurugram
Destination point - raghunathgarh, sikar

I am Kapil Pareek from this side, age 22 years

I want to make a complaint against a roadways bus driver for some things

I sent this complaint on WhatsApp only on 4th date but no response has come till now.

1. I was boarding the bus from Nagaur, so due to the huge crowd in the bus, I went to the driver's cabin, where I asked the driver to sit where there is a place for sitting on the gear box, then he told me that three people I can't sit here and asked me to go back I said there is no space behind, so he asked me directly to get down from the bus.. While he could have said that the bus would be empty at the station ahead, then you get a seat

2. Then later the driver put 3 people on the gear box and when I said his above lines, he talked with me in a bad manner and 2 men sitting on the same box called themselves government employees and they were also very Started talking more insolently and at the same time asserting my government power that I cannot do anything against them.

3. And on talking to him it came to know that he had drunk and all this was happening in front of the driver and he was silent

4. Also, one of them, who was sitting next to the driver, was messing around in the driver's cabin by spitting paan gutka and phlegm again and again.

5. And the driver was driving the bus while talking on the phone in the evening

6. And the bus very badly did not even have a place to stand due to overload from the passenger, that too all the way

Bus no. RJ 14 PD 6135 (Bikaner to Ajmer)
And during these talks my behavior was gentle and normal.
I request you that I have sent this message to you after giving a lot of time and hard work please don't ignore my words. Please take action against him
If any of my words are false or proved to be wrong, then you can tell me.

Thank you
Kapil Pareek
[protected]

Dear Sir,
मैं पाली से जोधपुर अप डाउन करता हूं
सर मैंने एक RFID SMART CARD अप्लाई किया था जो कि कल डिपो में डिलीवर हो गया था वहां से मैंने कलेक्ट किया और मैंने इसमें रिचार्ज करवा दिया...

Sir
i respect fully `sir jab me pichle 6 month se yatra kr rha hu to hamare sath maan hani ho rhi h sir conducter hm log ke sath bhut bad behaver krta h sir or hr time gussee me rhte h sir aapse reqwest h aAP jld is problem ka solution kre

thankyou.

I applied for Rsrtc Rfid student smart card on 22 sept, but when i am tracking, it is showing that registration is still pending its been almost 5 days after form submission.Being a daily student without smart card costing a unbearable huge amount. Kindly approve my registration for student smart card.
App. No 79769
Mehul Sharma
Applied on 24/09/2022Y
Rsrtc status Pending...

I was booking 4 tickets through application my was deducted from google pay but ticket not booked what shoudl i do now the ticket is not showing in applications there option for contacting to rsrtc request you to please refund my amount asap

I have been issued RSRTC SMART CARD FOR VARISHTH NAGRIK CATEGORY bearing no. [protected] valid from November 2019 .The card was issued through Kota Depot.I have availed concessional tickets from ticket counter.Once in a on boarding a bus the TC inserted the card in his machine he told that card is not working and advised to contact the depot.
Kindly look into the matter and make proper updates in system. Thank you.

Dear sir,
Today on 12.08.2022 9:00 am i booked 2 tickects for the journey from jaipur to delhi on 15.08.2022 one male passenger: mohit moolwani and 2nd passenger female : beena moolwani both tickect cost me 563 rs, the amount deducted from my account but tickect didnot got booked, i booked ticket from rsrtc official application.
I have attached the transaction details in screenshot
My upi ref no. of payment is[protected]
Please refund my money as soon as possible.

Please look into this matter seriously as it is a matter of trust on govt. Organisation.

With regards
MOHIT MOOLWANI

I booked a ticket from RSRTC App for jaipur from dehradun on 1st of august 2022. My amount of Rs. 1209 got debited but my ticket not got confirmed.I was told by the official amount will be refunded. But did not got my money back till date.

Name: Piyush Sharma

Date of booking: 1 August 2022
Amout debited; 1209
Place of boarding; Dehradun ISBT

Destination; Jaipur
Bus Type: AC Sleeper

I have two time ticket booked from rsrtc app and amount debits both times from phone pay but ticket not booked
I want refund and solve this type problem

महोदय जी
मेने दिनांक 23/06/2022 को सायला से उदयपुर व उदयपुर से सायला के लिए 4 टिकट बुक किये थे जिसके 1006 रुपये भुगतान किया था लेकिन टिकट नंबर जारी नही हुए अतः श्रीमानजी से निवेदन ही कि मेरी राशि पुनः लौटाई जाए जिसके पी आर एन संख्या 515032, 515031 है

Transaction Details :

Date:[protected]
Transaction ID: [protected]
Status: Failed (ATOM)

08.03.2022 complaint raised on rsrtc portal, complaint no #10628

08.03.2022 complaint updated confirming transaction is failed and money will be returned in 7 days

After continuous follow up for 53 days

05.05.2022 i got a call from [protected] asking my bank details for refund against the failed transaction at RSRTC website

Nothing happen after that, taking continuous follow on mail, even reported same on RSRTC Twitter handle

Amit Pal Singh
[protected]

My tickets automatically cancel but refund not received

I had booked 2 time tickets on 17 may 2022 from RSRTC app.. It's jaipur to Delhi.. I booked ac bus and it's ticket amount is 582 for female.. I booked 2 time and paid 582/582 two time by phone pay my amount is paid but my ticket was not booked it's shown on RSRTC app.. After that I called RSRTC enquiry number and thay said it's server problem your refund is auto pay in 1 week but it's about to one week and there is no refund.. I want my refund...

Dear Sir/madam
I have booked a bus ticket in RSRTC on date 22.04.22 for date 15.05.22 fro shivganj to surat. On date 11.05.22 SMS received from RSRTC that all booked ticket for 12.05. 22 to 17.05.22 are cancelled and 100% refund will be initiated. And same message also shown on website and in some newpaper. But till time i have not received refund.
I have also logged complaint and ticket raised but no respond .
I also tried to call RSRTC but toll free number not receiving anybody

My ticket no.[protected]
PNR No. XSRTJ[protected]
Complaint id : #12924
Contact no. [protected]

Also also made complain but no response till time only number generated
On Mon, 16 May 2022, 11:22 rajastan roadways, wrote:

Complaint Registered !!

Hello hitesh kumar,

Thank you so much for taking the time to connect RSRTC!

Your Complaint ID : #12924 has been received. You can check Complaint through this link #12924 and you can also reply via this email.

Our support staff will get back to you shortly (it might take a bit longer on evenings and weekends). Feel free to ask for any support request we will be happy to help.

Thanks and Regards

RSRTC Helpdesk

I have tried to boom volvo ticket from beawar to ajmer for 4 passenger’s, upi payment also completed but ticket not generated.

As per the booking details received after online booking of rsrtc bus (from Roorkee to Jaipur on 1st May 2022, PNR No- XJPRR[protected], Ticket No-TR5X[protected] through redbus.in (website) in the name of I (Neetu Kholiya), The bus was not boarded at the boarding point (Civil lines, Haridwar road) mentioned in the ticket details instead it departed even without informing me. Apart from this issue, neither the bus number nor the valid contact number for the help was absent in the given ticket details. The only number which was provided in the ticket was reaching out to be invalid each time when made the calls. I have traveled many times via booking through redbus website where every time a call used to ring in order to pick up the passenger. In the aforementioned case, it is obvious to suppose to receive a similar call from driver's side which did not happen in this case. In such circumstances how one can get the bus. The bus left me without taking me to Jaipur which needs special attention from the concerned authority.
I request the concerned authority to take the appropriate action in this case and proceed with a full refund (Rs.- 886.5/-) to me.
A/c No-[protected] (SBI)
Branch- IIT Roorkee

I have treval rajesthan roadways sleeper classe bus No Rj09pa5058 kota to delhi
Route all charging shokit not working in tha bus pesengar aa long journey how can a charger mobile in tha bus