Rana Motors — To get refund of mcp plan Rs 23851/- as paid in adv due to poor service of vehicle and excess charges levied

Address:

Gurgaon, Haryana

To,

Rana motors pvt ltd
Plot no 60 idc opp sec -14
Maharauli road, gurgoan


Complaint for poor paid service provided under mcp (Maintenance cost protect) launch by muruti suzuki company as told by rana motor workshop staff and to get refund full paid amount


Dear sir/madam,

I mahendra singh called by rana motor workshop over phone several time after three service completed under warranty for paid servicing of my vehicle dl8cak6463. Therefore on 18 apr 2016. An appt for serving on 19 apr 16 was fixed. They assured over phone that driver will pick up vehicle on 19 apr 15 from home however, no response but at about 1430h i made a call to workshop for the same then receptionist told me that on reaching veh at iffco chauk they provide me a guider however, there were no responses and i expanded 50 min in sector 14 to search workshop.

Mr rajkumar and mr pankaj provided me a rough expenditure details of normal paid service is rupees 12000/- and other mcp service rs 23000/- approx. I told them to start service but they told me that amount has to be deposited prior to commencement of vehicle service. Accordingly i paid rs 23535.66/- however, during the service i noticed that a worker filled engine oil approx 3.5 ltr in the engine and then took out approx 5.5 ltr from engine oil exit point. I asked the reason i am told that excess oil has to be taken back. I raised a question that how it can be assessed that they have filled engine oil excessive earlier in my absence. There were no suitable answer. It seems to be mix of engine oil and there is no fresh oil filled. Furthermore, on termination of service i am told to pay rs 316/- for consumable. So i deposited total rs 23535.66 and 316 i. E 23841.66/-. On checking vehicle was not properly service and even did not cleaned seat cover and footmat. I again told than they paid attention. Furthermore, i told above to change ac filter then they objected that for not changing the same stating that if it changed separate charge for change. I reminded that it was explain at the time of initial stage before depositing amount. The workshop was about to close and they gave me to sign a term and condition form for mcp voucher and they took signed over a terms and condition page which was not shown before depositing the amount. However, i told that there is no satisfaction about this service and i am not ready to be part of mcp and deduct only paid service payment and returned remaining amont but they shown inability for that and assured that amount will be refunded in next two days. I retuned with unhappily for poor service even after taking advance payment from me. I checked the complete mcp voucher after reaching home i fond they charged for wheel balancing 5 wheel but there were on 4 done. There is no report of wheel alignment. But they have charged for the same. I immediately rang up to mr rajkumar he told that it has been carried out for five and if not done then i have to visit again workshop. I told that if it is not done then why charged for it. He called me back on any day for the checking. I went on 23 apr 2016 again for their verification and to get my amount but they again told me that they could not forwarded mail to maruti suzuki company for cancellation and it will be refund before 29 apr 2016. But there is no feedback over it. Few days back i got a call and they asked feedback for service. I explained each everything in detail for not providing better service. However, there were no action to resolve my issue. I made regular contact over phone with mr rajkumar and mr pankaj but they just said me only words. When i insisted mr pankaj to give their higher authorities number and then mr naveen ranjan spoke and assured that he will refund amount within two days as there is a process for refund and he assured that his representative will to discuss how much refund is applicable. But he told me that certain amount will be deducted which i did not agreed. I explained ever details to him also but beside taking positive response he started to guide me that i have to request in black and white through mail for refund and cancellation fee will also be applicable. I told him that when there is no proper service of vehicle carried out they should take action to refund money beside argue over the issue. Finally, i upset while dealing with rana motor service pvt ltd and my entire amont has to be refunded immediately and also clarify the following:-

(A) whether mcp is a plan of maruti suzuki or it’s rana motor’s own.
(B) if it is service of rana motors only then why it is told to me that it maruti company’s plan.
(C) why should legally complain in consumer court to be lodged by me if i am not in receipt of money in full.
(D) how much time will be taken to refund the amount.


Sincerely yours,


Mahendra singh