| Address: | M/S RADHAMANI TEXTILES PVT. LTD. Plot No. 314-319, Jigani, Bangalore, Karnatka, India. | | Website: | Www.thehouseofrare.com |
Order ID - Rcom776010
I ordered total 11 products worth Rs 14, 642. 1. One product returned - Alfo green pullover viscose - 20days gone - did not receive refund. 2. One product cancelled when sent for exchange - plain mens light weight sweatshirt beige - 17 days gone - did not receive refund 3. One product asked for exchange 2nd time - Arvon track pant Yellow to off white - No response from customer service or from mail department. 4. One product asked for exchange 2nd time - Chara plain sweatshirt Green L to-- Chara Green M and Then Chara Green M to-- Lucas mens fleece sweatshirt Green M which was same price as told by customer service. But delivery boy asked me to pay extra 255 Rs today. At the time of order, the customer service told i do not need to pay any extra amount as it is same price. Today they changed the statement. It looks like cheating customers.
Other received products are also more than 1.5 years old products and not upto mark I tried to call customer service of rare rabbit at 11:30 Am and 11:24 on 21Jan2023.
The customer service person was very rude. I asked him to transfer to one of his higher senior, but he was behaving badly. Soo horrible and worst customer service i have seen in my life.
I did not get the refund for 2 of the products still and the 3rd product they told which they deliver is not yet delivered, 4th product not delivered but asked for extra amount.
It looks like the house of rare do not have proper team to do any business and is trying to cheat customers. Was this information helpful? | 
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