Rathimeena Travels — Box parcel not received

I have booked the box parcel from madurai to chennai(chintadripet).lr no
:1742833.dt:29.8.2022.still now not received the box parcel.its contain food item(applam-20kg).madurai branch reply parcel send to chennai-koyambedu.but koyambedu branch reply box parcel not reach koyambedu.still how many days i should wait?when will be the deadline? still not able to find the box parcel able to refund
vetrivel.j
chennai-
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