Rathimeena Travels — My payment was successful but I not received the ticket

I am praveen from chidambaram . Me and my friend going to Chennai because of college reopen.I booked tickets for 31 Aug 6.00 AM Bus from Chidambaram to Chennai by GPay and it is successful and also a mail came for paid successful from your's official mail id but ticket is not came and also when I see again that my seats are not booked in browser, it is not booked .I sure that i made it by rathimeena.co.in. So please and I request to analyse .Thereby I send the photo that came after paid .