Rathimeena Travels — poor customer service

Address:

Krishnagiri, Tamil Nadu, 635109

I had a booking done for a consignment in rathimeena speed parcel service from puducherry to hosur (Lr. 1229236). On receiving the material, the hosur office person had told me to get my vehicle so that the material can be directly transferred to my vehicle from their truck. I was there with my vehicle on time, on reaching their office they started demanding unnecessary charges to unload the consignment and when i refused to give them the charges they started throwing the material in my vehicle. Only for not giving the charges, which was to be borne by the transport, they were just throwing away my material as if we have not paid for the material.
On saying that i would file a complaint against them, they rudely answered me saying we have many customers.
Is this the way how you deal with your customers.?
Really disappointed with the pathetic service.