Razorpay — Amount debited from my account but not credited to vendor account

I have made two transactions for payment of my two invoices of Bhuvah Gems and Jewellery Pvt Ltd. I was asked to make the payment through Razorpay. I had made the payment of Rs 15100 and 3500 on dated 21/03/2023. I have shared screenshot of successful payment to vendor. They told that they have not received both the payment and suggested me to wait for 24-48 hours. The vendor also escalated the issue with payment gateway Razorpay. Till now i was continuously in touch with Bhuvah Gems. I also tried to track my payment with Razorpay but I was shocked when I didn't seen my transactions there. I also talked with my bankers and they confirmed successful payment. I tried to call Razorpay customer care but they dont intract with customer. I am sharing both transaction's screenshot. Kindly resolve the issue at your earliest opportunity.