[Resolved] Razorpay — amount debited from the account without the payment being successful

[Resolved] Razorpay — amount debited from the account without the payment being successful

A abhishekucms from Delhi, Delhi

I made a payment to marrow app using your payment gateway on 19/01/2019 and the amount of 26, 500 was deducted from the account but the payment to the app was not successful.It's been more than a month since the transaction and there has been no refund from your end and also I have filed numerous complaints on your website and have not recieved any feedback from razorpay nor have received any callback from razorpay. The company's customer care centre is perpetually not working with the the same excuse of being overloaded. Kindly look into this callous and unprofessional attitude of yours and act on my innumerable complaints at once.The payment was made using upi and have enclosed a confirmation message from razorpay. +1 photos Was this information helpful? No (0) Yes (0)
Apr 27, 2019 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Mar 21, 2019 Razorpay Customer Care's response Hi Abhishek, We have updated you regarding the status of your refund over the mail thread with reference number 384319. Kindly follow the same for further details. Thanks & Regards, Team Razorpay
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Pankaj Singh Shrinate

from Bageshwar, Uttarakhand

Book train tickets[protected]
Raipur to Nashik
Not refund my money
Ticket no - 2030549
Transactions id- [protected]
Amount- 610.48 Rs

Razorpay Customer Care's response, Mar 1, 2019

Verified Support

Hey Pankaj,

We checked the transaction 100001658202830 and confirm that a refund has been successfully processed against the same from our end. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay