[Resolved] Razorpay — amount is deducted but ticket not booked

Pavan NK

from Bengaluru, Karnataka

Website:

IRCTC

While i was booking a ticket on 25/11/2018 on irctc app the amount was deducted but no ticket was booked. It's displaying "pending from bank side". But the amount is deducted from account. It happened twice and two tickets of each 120rs, total 240rs is deducted. But no money is refunded to account. Transactions id: [protected] and [protected]

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Jan 6, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Razorpay Customer Care's response Hi Pavan,

We checked our logs and see that the refunds for transaction IDs [protected] and [protected] are successfully processed from our end on 30th Nov. We have received your mail and updated you on the same [reference number: #308007]. Kindly check and feel free to write back to us on the same mail thread in case you've further queries.

Best regards,
Team Razorpay

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Comments

kotresh Honagannavar

from Dharwad, Karnataka

Refund of irctc waiting list ticket that is not confirmed. amount paid through razor pay not been refunded. PNR number:[protected]. Update me with the same quickly. Refund me quickly.

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Razorpay Customer Care's response, Dec 11, 2018

Verified Support

Hi Kotresh,

You can track your IRCTC txn on this link- https://razorpay.com/support/#refund with the IRCTC txn id starting with `1000...` . If you have any further queries you may raise a request here - https://razorpay.com/support/#request.

Thanks and regards,
Team Razorpay

asifreyaz

from Gurgaon, Haryana

Booking ticket on IRCTC web and paid through razorpay but did not get pnr number as amount deducted from my bank account.I had attached bank statement

Razorpay Customer Care's response, Dec 25, 2018

Verified Support

Hi,

We have updated you with the status of your request on the ticket with reference number: 311135. Feel free to write back to us on the same email thread for further queries. Glad to assist.

Thanks and Regards,
Team Razorpay