Razorpay — Amount not released in my merchant account

I am Manish Kumar and razorpay merchant I'd is IVDAAibZ0Nntj I take. Merchant account from razorpay it's 100%approved . Now my customer paid 3750/-and another customer paid 10499/- and both amount is on hold and showing. It on review. I am talking with support team razorpay from last 25vdays, always told it will be resolved within 24 hors. I have sent all required documents whatever is asked by razorpay support team, like Gst Invoice, bill invoice, customer service setisfaction, card holder, services setisfaction mail etc