[Resolved]  Razorpay — amount of rs 999 deducted twice on 6th april and no refund issued

Razorpay Support
to me
8 hours agoDetails
Hi Manoranjan,

We checked our logs with the email ID: `[protected]@gmail.com` and couldn’t locate any transaction.

Here to help :)

The ticket reference for your request is #2623120.

Regards,
Tejas S G.
Team Razorpay.

[protected][protected][protected]--
Above is mail I received from razorpay support mentioning no transaction withmy email id [protected]@gmail.com . Where as below are all transaction details I have to argue them

transaction details I can see on my SBI transaction history, in which one of with Id[protected] of amount RS 999 was successful and I got payment confirmation mail from Razorpay which I have attached screenshot of it as proof of email id [protected]@gmail.com used for all three transactions.

But other two transactions occured in which RS 999 was detected twice. Below is transaction details of both .
EMAIL ID [protected]@gmail.com

TRANSACTION DETAILS AS PER BANK STATEMENT

TO TANSFER INB Razorpay Education BILL_RAZEEDU Payment SSBI[protected]IGAIKZSMO3

TO TANSFER INB Razorpay Education BILL_RAZEEDU Payment SSBI[protected]IGAIKZSZW0
TRANSACTION DATE 06 APRIL 2020
TRANSACTION AMOUNT RS 999