[Resolved]  Razorpay — amount of rs 999 deducted twice on 6th april and no refund issued

Razorpay Support
to me
8 hours agoDetails
Hi Manoranjan,

We checked our logs with the email ID: `[protected]@gmail.com` and couldn’t locate any transaction.

Here to help :)

The ticket reference for your request is #2623120.

Regards,
Tejas S G.
Team Razorpay.

[protected][protected][protected]--
Above is mail I received from razorpay support mentioning no transaction withmy email id [protected]@gmail.com . Where as below are all transaction details I have to argue them

transaction details I can see on my SBI transaction history, in which one of with Id[protected] of amount RS 999 was successful and I got payment confirmation mail from Razorpay which I have attached screenshot of it as proof of email id [protected]@gmail.com used for all three transactions.

But other two transactions occured in which RS 999 was detected twice. Below is transaction details of both .
EMAIL ID [protected]@gmail.com

TRANSACTION DETAILS AS PER BANK STATEMENT

TO TANSFER INB Razorpay Education BILL_RAZEEDU Payment SSBI[protected]IGAIKZSMO3

TO TANSFER INB Razorpay Education BILL_RAZEEDU Payment SSBI[protected]IGAIKZSZW0
TRANSACTION DATE 06 APRIL 2020
TRANSACTION AMOUNT RS 999
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May 16, 2020
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Apr 15, 2020
Razorpay Customer Care's response
Hi Manoranjan,

Sincere apologies for the inconvenience caused. We have escalated this to our concerned team and are actively working to get the status of the payments. Please do expect an update on the email thread with the ticket ref: 2623120 at the earliest. Highly appreciate your patience in the interim.

Thanks and Regards,
Team Razorpay
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