Razorpay — Complaint about payment process

I had paid 3000 to one company via razor pay.. It was debited from account but not credited to that company.
I done payment on 7th September .. today is 18 sept.. razor pay is a biggest worst third party payment getway..today is 11th day generally if problem is occur, then within 48 hours or maximum in a 7 days payment will get back into the particular account but still I didn't get my money back on my account I give a minus rating to razorpay.
Hopeless application made.
If some one really want to help me .. if anyone fell ashamed.. contact me on [protected] Prashant Savdekar.