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Razorpay — Complaint

I ordered the smartwatch for which I chose to pay Amount In installments and this service has been providing by Razorpay . So I decided to payout my first Tranche through it of Rs.1187.26. for which I received notification of Account debited but neither received any acknowledgement of placing the order and nor send the amount to smartwatch company for which I'm brooded.
On Customer care Number, They just defer on problems by saying that they're understaffed due to pandemic going on.
Complaint
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Sep 24, 2020

Complaint Status

Razorpay customer support has been notified about the posted complaint.
Verified Support
Sep 25, 2020
Razorpay Customer Care's response
Hi Chirag,

We see that the transaction with the payment ID: pay_FgZZhAbtT3lero is an unsuccessful transaction. You will receive the refund credit in 5-7 working days.
If you require any assistance from our end, please do raise a request here: https://razorpay.com/support/#request and we will get back to you on priority.

Regards,
Team Razorpay
Complaint comments  1 CommentShareTweet

Comments

I am Deepak Saxena from Jaipur. I had booked an order no EN 1031 through Ethinaz site on Facebook. For this a payment was made through razor pay.
[protected] Forwarded message[protected]
From: Payments
Date: Sat, Apr 10, 2021 at 7:01 PM
Subject: Payment successful for KHODAL CREATION
To:

KHODAL CREATION
₹2, 490.00

Paid Successfully

Payment Id
pay_GxEeL8KCA1TOiT
Paid On
10th Apr, 2021
Method
XXXX-XXXX-XXXX-4564
Card

Email
[protected]@cuts.org
Mobile Number
[protected]

Now, this site is not available and the payment in the Khodal Creations also was done by fraud. Khodal Creations says that this fake Ethinaz site have used their name by fruad.
[protected]------

[protected] Forwarded message[protected]
From: Payments
Date: Sat, Apr 10, 2021 at 7:01 PM
Subject: Payment successful for KHODAL CREATION
To:

KHODAL CREATION
₹2, 490.00

Paid Successfully

Payment Id
pay_GxEeL8KCA1TOiT
Paid On
10th Apr, 2021
Method
XXXX-XXXX-XXXX-4564
Card

Email
[protected]@cuts.org
Mobile Number
[protected]

For any order related queries, please reach out to KHODAL CREATION .

Can you help me in getting back my money
Nandiya's reply, Apr 13, 2021
As the payment was made using razor pay, so can you help me in any manner whatsoever

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