[Resolved] Razorpay — Delay in refund

Prabs Nami

from Delhi, Delhi

Address:

Bangalore karnataka

1. On 4th oct i made a transaction of Rs 68999/- to Furper.com vis razorpay.
2. On 6th furper told me that product not available so i told him to refund. But furper was not able to refund me using razorpay gateway. He took another week.
3. So i raised dispute in razorpay site on 14 oct. After 2 days razorpay deducted the amount from furper's account and informed the merchant that they will refund the amount.
4. Today is 20 oct and i am continously writing greviances in their site but no action has been taken.
Kindly help

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 14, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2020

Razorpay Customer Care's response Hi Prabs,

We apologize for the delay and inconvenience caused. Please help us with the ticket reference for your request along with your contact details here: https://razorpay.com/support/#request and do mention the ticket ref:4540058 so that we can have this looked into on priority and assist you on the same.

Regards,
Team Razorpay