[Resolved] Razorpay — every month 5000 amount is getting debited by my account through razorpay

[Resolved] Razorpay — every month 5000 amount is getting debited by my account through razorpay

S Soumya S Ibbani from Bengaluru, Karnataka

Hi, I have made electricity bill through Razor pay for a couple of times. 17 Jan 2019 was the last transaction made. But I see that the amount 5000Rs is getting deducted every month from May 2019. I have no idea on what basis this money is getting deducted. I have the screenshot of the message I receive by my bank also. I have attached the screenshot of the same. I want to know the details of why the money is deducted and also I need my money credited back to my account. My contact number - [protected] My account number - [protected] Waiting for your response. +1 photos Was this information helpful? No (0) Yes (0)
Sep 6, 2019 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Sep 07, 2019 Razorpay Customer Care's response Hi Soumya, We are sorry to hear about this. Kindly share the transaction details in the description of the ticket form along with your contact details over here https://razorpay.com/support/#request to investigate and assist with your query at the earliest. Thanks & Regards Razorpay
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Nidhi0

from Mumbai, Maharashtra

Dear razorpay bank team, I made a transaction of rs1495 on 23 aug 2019via Bhim app but it fails . But rs 1495 deducted from my account of SBI. My transaction id[protected]. Date - 23 aug 2019 . Time - 12:20:04 . Remark - Laxmipati fashion womens wear

Razorpay Customer Care's response, Sep 9, 2019

Verified Support

Hey,

We checked and see that the payment with the ID pay_D9HRIE3snhCWKc is a successful transaction. You can check the status of the same here: https://bit.ly/2DSjy4T
Kindly contact the merchant for any service/refund related queries

Thanks & Regards,
Team Razorpay