Razorpay — Firc | |
We have applied for receiving our FIRC about 50 days ago. The only response we have received from Razorpay was that they have been in touch with the Bank and assessing the scenario. They provided a statement mentioning it takes about 30 days to receive the FIRC and right now more than 6 of my emails have been ignored and our ticket ID with reference number #5090497 is hanging negatively and ignored. We need the FIRC to be submitted to the GST authorities as soon as possible and Razorpay does not even offer the option to call and ignores all the requests via chat function. Extremely disappointed. Was this information helpful? | |
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Razorpay customer support has been notified about the posted complaint. | |
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Ground & 1st Floor, SJR Cyber, Laskar Hosur Road, Bengaluru, Karnataka, India - 560030
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I completely understand you concern here. Also, I have notified the same to our team and they are looking into this on topmost priority. Please allow us some time, an update will be provided to you regarding the same, over the ongoing email thread with ticket ID [5090497] soon.
Regards,
Anas
It has been very disappointing working with Razorpay.
It has been 3 months and even receiving a call from Razorpay team for allowing 2 more weeks to get this resolved and having the FIRC.
It has been over the 2 weeks mark now and we have consistently been receiving a similar response like a chat bot about the team is in constant touch with the bank and it is not something internal and still its been over 3 months.
This is very unsystematic and unprofessional way of carrying out business with Razorpay.
Heavily disappointed.
Ticket ID 5090497