Razorpay — FIRC Related Documents

We have been using Razorpay international payment gateway for our international payments. Razorpay had promised us to issue a bank letter related to all inward international transactions as it is required by our bank and is mandatory as per the FEMA guidelines and RBI. Now I have been chasing Razorpay for 4 months but they are not giving us the letter. I have created multiple tickets regarding this issue they have not replied and their live call support is not active when you have a chat with them they just create a ticket and referring a concern will take care but they responded since.
my ticket references with Razorpay is 5454518
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